Description SAIC is seeking Desktop Support, one in each of the below locations, to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support. NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours. This position can support between $60-66k (depending upon experience and skill level) AVAILABLE LOCATIONS: * CHICAGO, IL * BALTIMORE, MD * ANNAPOLIS JUNCTION, MD JOB DESCRIPTION: * Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages * Install and test personal computers, printers, and other peripherals * Configure operating system, load shrink-wrap programs and other application software programs * Troubleshoot printer, computer, and peripheral incidents * Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software * Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems Qualifications REQUIRED EDUCATION AND EXPERIENCE: * Associates and three (3) years or more of related experience; additional experience accepted in lieu of degree * Experience in Tier II helpdesk environment * Experience installing and configuring Windows 10 and MS Office 365 applications * Experience using ServiceNow or a similar ticketing system * Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required * Must be willing to travel when necessary * Must have a valid driver''''s license and willing to travel to other locations within 2 hour radius during work hours REQUIRED CERTIFICATIONS: * Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) REQUIRED CLEARANCE: * Interim Secret Clearance required prior to start; SAIC will help to obtain * Must be a current US Citizen Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.