At Moon Magic, we're more than just a jewelry brand — we're a global, 100% online-based boutique that brings authentic, ethically sourced gemstone jewelry to customers around the world. With a passionate customer base and a strong digital presence, we pride ourselves on combining elegance, sustainability, and innovation.
We’re looking for a reliable and proactive Customer Support Virtual Assistant to take over live chat and social media messaging support for our online brands, one of them being a well known 100% online-based gemstone jewelry boutique.
You’ll play a key role in representing our voice and ensuring a smooth, supportive experience for our customers across platforms.
Tasks
- Respond to customer inquiries via live chat and social media (Instagram, Facebook, etc.)
- Assist customers with order-related questions, product details, and general support
- Maintain a positive, brand-aligned tone across all communications
- Potentially expand support to additional brands as we grow
- Collaborate with internal team members for escalations or FAQs
Requirements
- Proven experience in customer service or virtual assistant roles
- Ideally experience with Zendesk, Gorgias or Freshdesk
- Excellent written English and communication skills
- Familiarity with chat tools and social platforms (e.g., Shopify chat, Instagram DMs, Facebook Messenger)
- Reliable internet and a quiet working environment
- Detail-oriented, empathetic, and able to work independently
Benefits
- Work from anywhere – our team spans the Netherlands, Germany, Bali, the US... maybe you’ll add a new pin to our map!
- Flexible working hours – we trust you to find your flow (we just ask that you join regular team syncs)
- Grow professionally – you’ll learn, evolve, and develop in your role with mentorship and support
- Creative freedom – your input matters, and your creativity will be celebrated
- Positive culture – we’re all about empowerment, trust, and good vibes
- Sparkly perks – enjoy up to 50% discount on our stunning jewelry collections
About the company
We believe that high quality jewelry shouldn’t just be for a limited group of people. We strive to offer fair pricing while keeping ethical sourcing in mind.
Apply Now