Optum is a healthcare organization seeking a Customer Service Representative to join their team in Golden, CO. The role involves assisting customers by answering phone calls, addressing their needs, and coordinating with clinical staff to ensure patient care.
Responsibilities
- Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Communicate directly with clinical staff for patient needs
- Medication refills, referral requests, chart troubleshooting
- Scheduling appointments for patients - entering and updating demographics
- Other tasks as needed
Skills
- High School Diploma/GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to type 40 wpm
- Ability to work full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm MST
- 1+ years of health care experience
- 1+ years of call center experience
- Knowledge of Medical Terminology
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
- Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.optum.com/.
Company H1B Sponsorship
- Optum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.