Controls Services Account Manager
Position Overview
The Controls Services Account Manager is responsible for driving revenue growth by developing, managing, and expanding customer relationships within the building automation and smart-building technology market. This role focuses heavily on consultative selling, helping customers understand the value of advanced automation solutions—especially remote monitoring, remote control capabilities, AI-driven optimization, and predictive analytics.
The ideal candidate brings deep industry experience, a strong technical understanding of modern HVAC systems and BAS platforms, and the ability to translate customer challenges into tailored, high-value solutions.
Key Responsibilities
- Consultative Sales & Smart-Building Solutions
- Lead consultative engagements to diagnose customer needs, operational pain points, and long-term building performance goals.
- Educate customers on the benefits of remote monitoring platforms, cloud-based analytics, AI-enabled building optimization, and automated fault detection/diagnostics (FDD).
- Develop ROI-driven proposals that highlight performance improvements, energy savings, and operational efficiencies enabled by AI and remote access tools.
- Guide customers through digital transformation journeys—from legacy systems to modern, connected, intelligent building ecosystems.
Sales & Business Development
- Develop and execute strategic sales plans to expand market presence with end users, building owners, property managers, and targeted prospects.
- Pursue system upgrades, retrofits, and migrations from existing AND competitor platforms.
- Generate new business through proactive outreach and relationship-building activities.
- Present and sell complete building automation system solutions and service offerings.
Service Contract & Technology Subscription Sales
- Promote and sell service agreements, including:
- Remote support and diagnostics
- Cloud-based monitoring subscriptions
- AI-driven performance analytics
- Traditional preventive maintenance programs
- On-site staffing / outsourcing solutions
Account Management
- Manage and grow an assigned portfolio of accounts, ensuring excellent service delivery and long-term customer satisfaction.
- Collaborate with internal teams to ensure proposed service and technology offerings align with all Havtech offerings to ensure customer needs and technical requirements are satisfied. Example: Turn-key HVAC retrofits and/or mechanical service solutions are included in our comprehensive offerings.
- Identify continuous improvement opportunities throughout the building lifecycle, including HVAC and automation upgrades, expanded remote monitoring, and AI-enhanced control strategies.
- Serve as the trusted strategic advisor to customers seeking improved performance, reduced energy consumption, and better insight into building operations.
Collaboration & Internal Coordination
- Work closely with engineering, operations, project management, and executive leadership to deliver fully aligned solutions.
- Provide competitive intelligence and customer feedback to inform product strategy and pricing.
- Assist in forecasting, pipeline reporting, and strategic planning initiatives.
Qualifications
- 5+ years of experience in building automation, HVAC controls, smart-building technology, or related technical industries.
- Proven success in consultative, solution-oriented selling, ideally involving remote monitoring, digital services, or AI-driven platforms.
- Strong understanding of BAS, control theory, energy management, and emerging intelligent building technologies.
- Ability to interpret building plans, specifications, and technical requirements.
- Excellent communication, presentation, and relationship-building skills.
- Self-motivated and organized with the ability to manage complex sales cycles.
- Valid driver’s license and ability to travel regionally as required.
Preferred Skills
- Experience selling remote monitoring platforms, cloud analytics, or AI-based building optimization products.
- Familiarity with major BAS platforms (e.g., Tridium/Niagara, Honeywell, Alerton, Johnson Controls, Siemens).
- Ability to articulate the value of FDD, machine learning, and predictive maintenance technologies to non-technical and technical audiences.
- Experience working with building owners, facility managers, mechanical contractors, or energy services organizations.
Why Join Us
- Play a key role in helping organizations transition to intelligent, data-driven building service operations.
- Represent cutting-edge technologies that drive measurable ROI and sustainability outcomes.
- Join a team committed to customer and employee satisfaction with a focus on innovation, customer success, and delivering market-leading HVAC solutions.
- Competitive compensation, commission, and benefits package.