Informa is a global leader in business-to-business events and digital services. The Client Services Account Associate will oversee client tasks and lead generation campaigns, maintain strong client relationships, and provide data-driven insights to ensure client satisfaction and engagement.
Responsibilities
- Oversee and efficiently process all client tasks, inquiries, and lead generation campaigns submitted through NetLine's Portal platform, ensuring timely responses and resolution
- Implement systematic tracking procedures to monitor campaign progress from submission to completion, maintaining detailed documentation of all client interactions
- Maintain a comprehensive knowledge base of common client questions and technical issues to streamline future problem-solving
- Conduct regular audits of the Portal interface to identify potential user experience improvements and report findings to the product team
- Establish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service delivery
- Serve as the primary point of contact for Portal clients, addressing concerns promptly and escalating complex issues when necessary
- Proactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutions
- Deliver data-driven insights to clients through regularly scheduled updates, highlighting key performance indicators and trends
- Undertake special projects and additional responsibilities as assigned by management to support departmental and organizational goals
Skills
- BA/BS in Business Communications/Marketing
- 1+ years experience in online marketing, internet advertising or related areas
- 1 + years experience in a client/customer service role
- Flexible, outgoing, results-oriented with excellent attention to detail
- Ability to effectively manage multiple projects in a deadline-driven and fast-paced environment
- Excellent written and verbal communication, as well as time-management skills
- Strong analytical, problem solving and critical thinking skills
- Strong technical skills using Microsoft Office products
- Must have high speed and reliable internet service
- Must have a dedicated work/office space at home for call/virtual meetings
Benefits
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
Company Overview
Informa is a business intelligence, academic publishing, knowledge, and events group. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.informa.com.
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