Western National Insurance Group is a private mutual insurance company with over 120 years of experience in property-and-casualty insurance. They are seeking a Property Claims Representative to investigate, evaluate, negotiate, and resolve multi-line insurance claims, ensuring customer service excellence and maintaining accurate documentation throughout the claims process.
Responsibilities
- Handles high volume, low-to-moderate complexity claims within settlement authority
- Ensures customer service excellence
- Investigates and reviews policy forms, facts, and claim-related documents to make appropriate decisions regarding claim resolution
- Establishes and reviews appropriate reserves for each claim based on thorough investigation, evaluation, and experience, while maintaining accurate reports to ensure claim statuses are clearly documented at all times
- Provides direction to outside resources
- Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation
- Gathers input and makes recommendations to solve problems of moderate complexity
- Deals with moderately complex problems that must be broken down into manageable pieces
- Sees relationships between problem components and prioritizes them
- Utilizes knowledge, experience, and available resources to find solutions
- Participates in development of improvements and helps implement changes
- Maintains regular contact with customers (e.g., policyholders, claimants, agents) as well as regular contact with employees across the organization and outside vendors
- Travels for field work as required
- Performs special projects and other duties as assigned
Skills
- One to three years of experience in property claims or related knowledge in estimate writing and / or construction
- Understanding of industry practices, standards, and claim concepts
- Prior claims experience
- Ability to multitask and solve problems
- Proficient oral and written communication skills
- Strong negotiation and relationship-building skills
- Analytical with ability to exercise sound business judgment
- Good time management skills
- Bachelor's degree or equivalent related experience
- Working toward AIC or AINS certification is preferred
- Proficient use of various core systems, office and computer equipment, and software packages
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts
- 401(k) Plan (plus company match)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
Company Overview
- Western National Insurance provides insurance products and services to individuals and businesses. It was founded in 1900, and is headquartered in Edina, Missouri, USA, with a workforce of 501-1000 employees. Its website is https://wnins.com.