About the position
Fortuna is seeking experienced Dental Call Center Agents to support high‑volume inbound customer service operations for California‑based dental care providers and their members. This part-time remote role focuses on assisting dental professionals with billing, policy, and general service inquiries. If you're a dental call center professional looking for a role that offers high-impact work during the day and lets you be fully "off the clock" by mid-afternoon, this is the perfect fit.
We support California-based dental providers and their members, ensuring they get the clear, professional answers they need regarding billing and policy.
This position begins February 16, 2026 with a robust 2-week training program.
WORKSITE: Remote-California Residents: You must live in CA to be considered.
WORK SCHEDULE: Shift Options: Mon-Fri, 10:00 AM - 2:45 PM or 11:00 AM - 3:45 PM PST.
Responsibilities
• Handle high-volume inbound calls from dental providers
• Resolve billing, policy, and procedural inquiries within a 3-5 minute window
• Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
• Record and track calls using the call tracking system
• Provide professional, courteous, and effective service to the provider community
• Collaborate with team members to meet departmental goals and call resolution metrics
Requirements
• 1+ years of experience in inbound customer service (private or government sectors)
• At least 6 months of experience in dental customer support
• Working knowledge of Microsoft Office 365 and help desk software
• Typing speed of 30 WPM and 95% accuracy
• Excellent communication skills and a positive, patient demeanor
• Strong multitasking and problem-solving abilities
• Reliable internet with a minimum 50 Mbps download speed
• GED/High School diploma
• California Residents: You must live in CA to be considered.
Benefits
• Training Program: Engage in a robust 2-week paid training program
• All technology equipment provided (work laptop and accessories)