**Experienced Retail Customer Service Associate – Lead Role at blithequark Store**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking an experienced Retail Customer Service Associate to join our team as a Lead in our store. As a Lead, you will be responsible for providing top-notch customer service, managing production flow, and leading a team of consultants to ensure seamless operations. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to achieve their goals. Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and drive growth through collaboration and excellence. As a member of our team, you will be part of a dynamic and supportive environment that encourages creativity, learning, and professional growth. **Key Responsibilities** As a Lead Retail Customer Service Associate, you will be responsible for: * Providing exceptional customer service, ensuring that every customer interaction is friendly, polite, and expert * Managing production flow to ensure all production orders are completed on time and to the highest quality standards * Taking customer orders, giving pricing information, performing consultative selling, and recommending blithequark products and services * Tracking and logging all production jobs, ensuring accurate and timely completion * Leading a team of consultants, providing guidance, support, and coaching to ensure seamless operations * Assisting in the training of new team members, ensuring they are equipped to provide exceptional customer service * Operating the Point of Sale terminal (POS), handling financial transactions, and making change * Completing required financial paperwork and assisting with financial reporting, including daily sales, close-outs, and bank deposits * Following instructions from supervisors and assisting other team members in performing store functions * Following blithequark standard operating procedures, as well as adhering to legal, HR, safety, and security policies and procedures * Secondary responsibility for coordination of all shipping-related services and activities, including: + Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensuring quality customer service is given to customers by providing packaging services and offering information about company products and services + Offering assistance to customers by suggesting appropriate shipping methods + Maintaining inventory of shipping supplies + Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels **Essential Qualifications and Requirements** * High school diploma or equivalent education * 2+ years of specialized experience in customer service, retail, or a related field * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business **Preferred Qualifications** * Quality Driven Management (QDM) principles and practices * Experience with FedEx Office products and services * Knowledge of shipping and logistics procedures * Ability to work in a team environment and lead a team of consultants * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Strong communication and interpersonal skills **Career Growth Opportunities and Learning Benefits** As a member of our team, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career growth and advancement within the company * A dynamic and supportive work environment that encourages creativity, learning, and professional growth * A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of: * Respect: We treat each other with respect and dignity, regardless of position or background. * Integrity: We operate with honesty, transparency, and accountability in all our interactions. * Innovation: We encourage creativity, experimentation, and learning to drive growth and improvement. * Collaboration: We work together as a team to achieve our goals and support each other's success. * Excellence: We strive for excellence in everything we do, from customer service to operational efficiency. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Medical, dental, and vision insurance * 401(k) matching and paid time off * Opportunities for career growth and advancement * A comprehensive training and development program * A dynamic and supportive work environment that encourages creativity, learning, and professional growth **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!