**Experienced Customer Service Representative – Hybrid Working Opportunity at blithequark**

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team in Dartford, Kent. As a key member of our customer-facing team, you will be responsible for providing technical and systems support to our customers and internal teams, while also delivering exceptional customer service. **About blithequark** blithequark is a leading Engineering company that is rapidly expanding its operations in the UK. We are a dynamic and innovative organization that values our customers and employees above all else. Our mission is to provide exceptional products and services that exceed our customers' expectations, while also fostering a culture of collaboration, innovation, and growth. **Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Providing technical and systems support to our customers and internal teams, including developing relationships with key stakeholders and resolving complex issues in a timely and professional manner. * Delivering exceptional customer service, including handling incoming telephone orders and queries, processing orders accurately and efficiently, and resolving customer complaints in a fair and empathetic manner. * Learning about our products and services to better understand our customers' needs and requirements, and providing solutions to meet their needs. * Providing highest level of admin and technical support to customers and the team, including processing customer returns and supporting field sales teams with quotes and documentation. * Accurately processing orders in a timely manner, handling any special instructions as appropriate. * Supporting the field sales teams in providing quotes and documentation as required and arranging vehicle fittings. * Collaborating with internal teams to resolve issues and improve processes. **Requirements** To be successful in this role, you will need: * 3+ years of proven customer service experience, with a strong background in Business to Business (B2B) customer service. * Strong systems capabilities, including experience with CRM systems and other technical tools. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail. * Strong problem-solving skills, with the ability to think critically and resolve complex issues. **What We Offer** As a Customer Service Representative at blithequark, you will enjoy a range of benefits, including: * A competitive salary of £30,000 per annum. * A 12-month fixed-term contract, with the opportunity to extend or convert to a permanent role. * Hybrid working arrangements, with 3 days per week spent in our office in Dartford, Kent, and 2 days per week spent working from home. * A comprehensive benefits package, including pension scheme, life insurance, and annual leave. * Opportunities for career growth and development, with a range of training and development programs available to support your success. * A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. **How to Apply** If you are a customer service expert with a passion for delivering exceptional experiences, we would love to hear from you! Please submit your CV and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Essential Qualifications** * 3+ years of proven customer service experience * Business to Business (B2B) experience * Strong systems capabilities **Preferred Qualifications** * Experience working in a fast-paced customer service environment * Strong problem-solving skills * Ability to work in a team environment * Experience with CRM systems and other technical tools **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to build strong relationships with customers and internal stakeholders * Strong problem-solving skills * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail * Strong systems capabilities, including experience with CRM systems and other technical tools **Career Growth Opportunities** At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development programs, including: * On-the-job training and coaching * Regular feedback and performance reviews * Opportunities for career advancement and promotion * Access to a range of training and development programs, including leadership development, technical skills training, and soft skills training. **Work Environment and Company Culture** blithequark is a dynamic and innovative organization that values its employees and customers above all else. Our company culture is built on a foundation of collaboration, innovation, and growth, and we are committed to creating a work environment that is supportive, inclusive, and fun. * Our office is located in Dartford, Kent, and is easily accessible by public transportation. * We offer a range of benefits, including pension scheme, life insurance, and annual leave. * We have a dynamic and supportive team of experienced professionals who are passionate about delivering exceptional customer service. * We are committed to creating a work environment that is inclusive and supportive of all employees, regardless of their background, culture, or identity. **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you will enjoy a range of benefits, including: * A competitive salary of £30,000 per annum. * A 12-month fixed-term contract, with the opportunity to extend or convert to a permanent role. * Hybrid working arrangements, with 3 days per week spent in our office in Dartford, Kent, and 2 days per week spent working from home. * A comprehensive benefits package, including pension scheme, life insurance, and annual leave. * Opportunities for career growth and development, with a range of training and development programs available to support your success. **Conclusion** If you are a customer service expert with a passion for delivering exceptional experiences, we would love to hear from you! Please submit your CV and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!