**Experienced Healthcare Customer Service Representative – English & Bilingual (Remote) Opportunity in Tennessee**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a global leader in digital business services, where you'll have the opportunity to make a real difference in the lives of our customers. **About blithequark** blithequark is a global, digital business services company that delivers cutting-edge, digitally powered solutions to help the world's top brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment. **Benefits of Working with blithequark** At blithequark, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Some of the benefits you can expect include: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401(k), and more * Paid Time Off to recharge and relax * Employee wellness and engagement programs to support your physical and mental health **Teleperformance and You** Through a unique blend of high-tech and high-touch approaches, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! **Responsibilities** As a Healthcare Customer Service Representative, you'll be responsible for: * Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns * Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or possible processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need: * Ability to work remotely in a virtual team environment * 6 months of customer service experience (preferred) * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills **For English-Speaking Representatives:** * Fluency in English: Excellent verbal and written communication skills in English are required. **For Bilingual Representatives (English & Spanish):** * Fluency in English and Spanish: Excellent verbal and written communication skills in both English and Spanish are required to support our diverse customer base. **Work from Home Requirements:** * Internet Connection Requirements: + Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS + Proof of internet speed required + Clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. **How to Apply** To be considered for this exciting opportunity, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-teleperformance.icims.com/jobs/67946/healthcare-customer-service-representative---remote/job?mode=view **Job Type:** Full-time **Pay:** $14.75 per hour **Benefits:** * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance **Schedule:** 8-hour shift **Work Location:** Remote