Work From Home Customer Account Advisor ( Entry Level)

Job Overview We are seeking a motivated and detail-oriented Work From Home Customer Account Advisor (Entry Level) to join our dynamic team. This role offers an excellent opportunity for individuals interested in developing a career in customer support and client services. As a Customer Account Advisor, you will be responsible for assisting customers with their inquiries, managing accounts, and providing exceptional service through various communication channels. The position is fully remote, allowing flexibility while maintaining a professional work environment. Duties • Respond to customer inquiries via phone, email, and chat with professionalism and courtesy • Assist clients with account management, including updates and troubleshooting • Conduct outbound calls to follow up on customer requests or surveys • Handle data entry tasks accurately to update customer records and transaction details • Provide product or service information to customers, ensuring clarity and understanding • Resolve customer issues efficiently by analyzing concerns and offering appropriate solutions • Maintain high standards of phone etiquette and communication skills during all interactions • Support clients with billing questions, including cash handling when necessary • Document all interactions accurately within the CRM system for future reference Requirements • Excellent communication skills in English; bilingual abilities are a plus • Previous experience in customer support, call center, or client services preferred but not required • Strong data entry skills with attention to detail and accuracy • Proficiency in Microsoft Office Suite and general computer skills • Ability to handle outbound calling and manage multiple tasks simultaneously • Demonstrated ability to provide exceptional customer service with professional phone etiquette • Strong analysis skills to assess customer needs and resolve issues effectively • Experience with cash handling is advantageous but not mandatory • Multilingual capabilities are highly desirable to serve diverse customer bases • Self-motivated with the ability to work independently in a remote setting This role provides an excellent entry point into the customer service industry, offering opportunities for growth and skill development in a supportive environment. Job Type: Full-time Pay: $88,044.06 - $147,859.52 per year Benefits: • Flexible schedule • Work from home Work Location: Remote