System Administrator I (US Remote)
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: • Workstation operating system issues of any kind. • Printer issues of any kind. • Standard business application (Office, etc.) issues of any kind. • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. • Server issues of any kind. • Basic and intermediate networking issues. • Escalation point for Tier 1 technicians Job Qualifications • Experience with Windows and Mac OS troubleshooting. • Experience with Server 2012 to 2022. • Experience with VMWare and Hyper V Virtualization. • Experience supporting M365 and Azure. • Minimum of three years experience in IT Support or a similar role. • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. • Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. • Experience with Managed Service Providers (MSPs) is highly desirable. • Active Server Certifications are preferred. • Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPIs • First-touch closed: Each ticket that is completed with only one time entry contributes to this number • Utilization: The percentage of time that you are on the clock and billing time to client tickets • CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay rates start at $28.36/hr up to $32.18/hr and vary by experience and location. Benefits: • Medical Insurance Plan • Dental & Vision • Life Insurance • Disability Coverage • Paid Time Off (starts at 15 days per year) • Maternity/Paternity Leave • Paid US Holiday • Retirement Plan • Salary Advancement/Loan • Health & Wellness Program • Company-paid training and certification • Supplemental Life Insurance (Employee-paid) • Supplemental Health Plans (Employee-paid)