**Senior Customer Success Manager – Driving Customer Retention and Growth at blithequark**

Are you a seasoned Customer Success Manager with a passion for driving customer retention and growth? Do you thrive in a dynamic environment where data-driven interactions are key to delivering exceptional customer experiences? If so, we invite you to join blithequark as a Senior Customer Success Manager, where you will play a pivotal role in shaping the future of our customers' success. **About blithequark** blithequark is a leading innovator in the industry, dedicated to empowering businesses and individuals with cutting-edge solutions that drive growth, efficiency, and customer satisfaction. Our commitment to excellence is reflected in our customer-centric approach, which prioritizes data-driven interactions to maximize customer lifetime value and drive recurring revenue. As a Senior Customer Success Manager at blithequark, you will be part of a talented team that is passionate about delivering exceptional customer experiences and driving business growth. **Key Responsibilities** As a Senior Customer Success Manager at blithequark, you will be responsible for: * Proactively engaging with customers to drive the consumption and stickiness of our solutions * Developing and executing tailored customer success strategies to maximize customer lifetime value * Collaborating with cross-functional teams, including sales, marketing, and product, to ensure seamless customer experiences * Analyzing customer data to identify trends, opportunities, and challenges, and developing data-driven insights to inform customer success strategies * Building and maintaining strong relationships with customers to drive retention, growth, and advocacy * Identifying and addressing customer pain points, and developing solutions to drive customer satisfaction and loyalty * Developing and delivering training programs to ensure customers are fully utilizing our solutions * Staying up-to-date with industry trends, best practices, and emerging technologies to continuously improve customer success strategies **Requirements** To succeed as a Senior Customer Success Manager at blithequark, you will need: * 3-5 years of experience as a Customer Success Manager in SaaS, with a proven track record of driving customer retention and growth * Previous experience as a CSM for HR tech is highly preferred, but not required * Bachelor's degree not required, but strongly preferred * Excellent communication, interpersonal, and problem-solving skills * Ability to analyze complex data and develop data-driven insights to inform customer success strategies * Strong relationship-building and customer advocacy skills * Experience with customer success platforms, tools, and technologies * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **Benefits** As a Senior Customer Success Manager at blithequark, you can expect: * Flexible paid time off to recharge and pursue your passions * 14 Paid Company Holidays to celebrate with your loved ones * Comprehensive benefits plan, including medical, dental, life, vision, disability, and life insurance, to protect you and your loved ones * 401(k) retirement program with a fully vested immediate company match to secure your financial future * 16 weeks of paid parental leave to support your growing family * Health Savings Account (HSA) options and company contributions each pay period to prioritize your health and wellness * Flexible Spending Account (FSA) options for pre-tax employee allocations to optimize your finances * Annual remote work stipend to support your work-life balance and flexibility **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Senior Customer Success Manager, you will have access to: * Regular training and development programs to enhance your skills and knowledge * Opportunities to work on high-impact projects and initiatives that drive business growth and customer success * Mentorship and coaching from experienced leaders and professionals * Collaborative and dynamic work environment that fosters innovation, creativity, and continuous learning * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture** blithequark is a vibrant and inclusive workplace that values diversity, equity, and inclusion. Our company culture is built on the principles of: * Collaboration and teamwork * Innovation and creativity * Customer-centricity and customer advocacy * Continuous learning and growth * Work-life balance and flexibility * Recognition and rewards for outstanding performance and contributions **How to Apply** If you are a motivated and results-driven Customer Success Manager with a passion for driving customer retention and growth, we invite you to apply for this exciting opportunity at blithequark. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We look forward to hearing from you!