Remote Customer Service Rep (CTI)

Position Description: At Customer Contact Services (CCS), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-quality telephone answering services. Our team is passionate about customer service, and we work hard to foster an energetic, supportive environment where employees can thrive. If youre looking to join a company that values teamwork, growth, and a positive atmosphere, we want to hear from you.In addition to our core services, our automotive division, CTI, has helped hundreds of dealerships nationwide improve performance and profitability. By leveraging industry-leading telecommunications technology and optimizing appointment scheduling, we maximize efficiency and deliver measurable results. CTI provides complete inbound call coverage for dealerships across the country, along with a wide range of outbound campaign services designed to enhance customer engagement and drive business growth.Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.Responsibilities: Set service appointments for automotive dealerships Provide information about automotive services Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving servicesDeliver exceptional customer service to all callers Answer incoming calls in a timely manner Identify callers needs for call resolution Adhering to company scripts and procedures to ensure consistency Provide customers with product and service information Accurately process online reservations Accurately document call information and interactions Maintain knowledge base of evolving products and services Identify and escalate issues to supervisors Maintain Quality Assurance standardsOngoing training for all CCS client programs and accountsOther duties as assigned Qualifications: G.E.D. or higher education level One year of call center or customer service experience Understanding of basic computer hardware, software, and general systems Computer navigation & typing skills to manage multiple programs, platforms, and systems Ability to identify, understand, and protect confidential information Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction. Excellent written communication and documentation skills Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules. Understanding of basic computer hardware, software, and general systems Strong problem-solving skills and attention to detail.Equipment RequirementsKeyboard - F1 - F12 keys, Page Up/Page Down Two monitors Webcam Ability to connect to internet via an ethernet cord (WIFI not permitted) Wired USB Headset Windows 10 or Windows 11 8 gigs of RAM or more (Installed Physical Memory) Intel i3 or AMD Ryzen 3 CPU or better.Shifts Available: (choose what fits best)Monday - Friday7am -1pm CST2:30pm - 8:30pm CSTWeekend Availability Required: (choose what fits best)Every Other Saturday or Every Saturday8am - 2pm CST12pm - 6pm CSTWhy Join Us?A fun, fast-paced, and supportive work environment. Opportunities for professional growth and advancement. Comprehensive training to enhance your skills. The chance to make a direct impact through exceptional service. Work remotelyBenefits:Bonus opportunities for performance and outbound projects Work from home Medical insurance Dental and Vision insurance 401k Paid time off Life insurance Holiday incentive pay Employee events and activitiesAdvancement opportunities Training is Monday through Friday, 12:00pm(noon) - 5:30pm, November 17th through November 28th. No training will occur on Thursday, November 27th in observation of Thanksgiving.Perfect attendance during training is mandatory. $13.00 - $13.00 Hourly