Operations Coordinator - Remote in IL Only - 3rd shift

In Transit Security Specialist - This is a fully remote role in IL Only! Current opening for 3rd shift: 11:00 p.m. - 7:30 a.m (Tuesday - Saturday) DeSpir Logistics is a logistics network that provides on-demand access to qualified carriers, escorts, law enforcement officials, and much more. We specialize in safe, secure transport of ultra-high-value assets that defy categories and dollar amounts. Vaccines and lifesaving treatments for patients. A breakthrough pharmaceutical from a start-up biotech. A rare art piece from an auction house. At DeSpir, our entire mission centers around what's important to you. About the Role: The In-Transit Security Specialist is part of an elite team responsible for ensuring the safety and integrity of High-Value, High-Security shipments, meeting and exceeding customer expectations. This role operates within a specialized business unit that values urgency, precision, and pride in performance. Team members undergo rigorous training and assessment to master DeSpir's In-Transit Security protocols. Schedule: 3rd shift: 11:00 p.m. - 7:30 a.m (Tuesday - Saturday) ESSENTIAL FUNCTIONS: • Protects the integrity of cargo being shipped by rigorously applying DeSpir's In-Transit Security Processes* • Follows DeSpir's processes of mitigating risk in real time and provides timely contextually aware updates to our customers • Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer* • Communicates and coordinates with all members of the DeSpir team to ensure the integrity of shipments* • Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process in EyeOnIt. (Scripts, arrival, departure, PODs, etc.) while utilizing Mcleod and other systems* • Monitors In Transit Security shipments through multiple systems to ensure quick response to customer requests • Assures that all paperwork including, but not limited to temperature reports, pictures, and POD are uploaded to the load in EyeOnIt and are sent to the customer for billing* • Risk management driven with an extensive focus on risk management best practices and protocols* • Handling escalations of suspicious activity regarding customer freight * • Responsible for updating customer portals based on customer requirements QUALIFICATIONS/SKILLS/EDUCATIONREQUIREMENTS: • College degree in supply chain preferred • Two plus years in security and compliance background and/or customer service • Three years logistics experience • Knowledge of TSA and GDP practices preferred • Ability to multitask under pressure • Advanced knowledge of supply chain industry, including regulations and customer requirements • Clear and confident communication both verbal and written • Extreme detail-orientation • Experience with conflict resolution • Demonstrates emotional intelligence • Working knowledge of Microsoft Office and Teams • Analytical approach to problem solving • Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment. • Ability to understand and communicate drivers' temperature requirements, mileage, and hours of service during transit • Demonstrates company's core values: Conscientious, Creative, Determined, Accountable, Willing to Help, and Vulnerable. • Must reside in IL What We Offer: • Competitive starting salary • Recognition programs using Awardco • Free lunch Fridays • All day healthy snacks and drinks • In-office golf launch monitor-simulator • Medical, dental, vision, and FSA plans • 401k contribution at 3% • Company paid Life Insurance/AD&D and Short-Term Disability • Voluntary Life Insurance options • Paid Time Off (PTO) • Paid Parental Leave • Paid Bereavement Time Off • Free onsite fitness center • Onsite restaurant • *No 3rd party calls** Starting Salary: $60,000