Nemours – Telephone Triage Nurse – Wilmington, DE

Job title: Telephone Triage Nurse Company: Nemours Job description: Job Description: Nemours Children's Health is seeking an experienced pediatric telephone triage nurse to support our primary care practices in Delaware and Pennsylvania. This is a fully remote position that requires one shift every other weekend, and two holidays annually on a rotating basis. This is a casual (0.2) position, 8 hours per week. Shifts for the role may include: Weekday to include: 4:00pm-12am 6:00am-8:30am Overnight 12:00pm-8:30am • No permanent Night shifts are included for this role, but must be available for emergency Night coverage 1 night per every 6 weeks Weekend to include: 7:30am-3:30pm 3:30pm-12:00am Overnight 12:00pm-8:30am • No permanent Night shifts are included for this role, but must be available for emergency Night coverage 1 night per every 6 weeks The Triage Nurse role provides primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are closed. To provide first line response to patient questions and concerns with escalation to the primary care on-call physician when necessary. To ensure continuity of care, communicates the patient's condition and plan of care to other health team members. Essential Functions: * Accurately assesses each patient's condition by actively listening to callers and asking probative questions. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol. • Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols. • Appropriately and accurately documents initial and ongoing telephone conversations with documentation being completed immediately after the call ends. • Places outbound follow up calls to caregivers as needed. • Accurately communicates information to physician on call as needed either over the telephone or by routing the necessary information to the physician through EPIC. • Works autonomously while adhering to organizational standards and core values. • Attends and participates in staff meetings and required departmental meetings. • Meets the needs of the department by flexing hours as needed based on seasonal changes and call volume. This may include morning, evening, weekend, and midnight shifts. • Meets unit expectations for call volumes, call duration and customer service expectations. • Appropriately utilizes and maintains Nemours supplied equipment; ability to troubleshoot technology issues to ensure uninterrupted service to patients. Job Requirements: • Upon hire the KHOC nurse must have an active unrestricted DE license to start. An active PA Registered Nurse Licenses must be obtained within 90 days of hire date. The KHOC associate must not work autonomously until all licensure is obtained and verified, but can shadow, and train with a KHOC preceptor, but cannot provide medical advice for states the associates have not obtained licenses for. • Current plan for obtaining a Bachelor of Science in Nursing degree if not already achieved Computer Knowledge and Skills • Word Processing • Databases/Software (cisco) • Desktop Publishing • Spreadsheets • Patient Scheduling • EPIC About Us: As one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention. Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve. Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review . To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at . About the Team: At Nemours, Nursing is more than just a department, it is a philosophy embodied by every Nursing Associate - that we are shared guardians of children's health and joy. Our nurses have a gift for caring for children and the needs of their families. Our nurses support an environment of opportunity for personal growth and professional development, teaching each other, and our patients and families important aspects of care. Throughout Nemours, in our hospitals, specialty care clinics, and in outpatient and inpatient settings, our nurses use their expertise and knowledge to translate research into evidence-based practice, continuously improving the safety and quality of our family-centered care. Expected salary: Location: Wilmington, DE Apply for the job now!