Membership Account Associate I

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute Annual incentive bonus plan based on company achievement of goalsTime away from work including paid holidays, paid time off and volunteer time offProfessional development courses, mentorship opportunities, and tuition reimbursement programPaid parental leave and adoption leave with adoption financial assistanceEmployee discount programJob Description Summary: This role is primarily responsible for the timely and accurate setup, maintenance, billing and accounts receivable management for a portfolio of customer accounts. In doing so, this role works as part of a cohesive team dedicated to providing a level of service that consistently meets or exceeds customer expectations.Job Description Uses knowledge of company software tools (e.g., Facets, automated work distribution system, etc.) as well as relevant Federal and State regulations and/or company business rules to process member eligibility and billing related updates received electronically or via written correspondence.Maintain individual member and or group level accounts by processing, for example, refunds or discretionary billing requests transactions timely in order to keep receivable and payable accounts current.Consistent with established standards, complete assigned work timely and accurately.Follows and applies written instructions from established Standard Operating Procedures (SOPs), Start-up notes, remote and in-person training.Identifies non-routine eligibility and billing problems or process gaps and escalates to leadership timely to help resolve.Closely monitors assigned work and proactively keeps management apprised of processing issues or backlogs, as well as other related concerns.Proactively engages group contacts in an effort to strengthen the customer experience and resolve any issues in a timely manner.Conducts group training sessions with aid of a senior team member.Maintains group AR tracking and properly communicates delinquency issues to management.Minimum QualificationsAssociates level degree or combination of equivalent work experience.2 years' experience in one or more of the following areas: data reconciliation, member eligibility reconciliation, financial or account management reconciliation.Experience composing correspondence, reading and interpreting documentsExperience dealing with and researching complex customer issues with successful resolution3 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience.Experience entering data quickly and accurately over a sustained period of timeIntermediate knowledge of Microsoft WindowsIntermediate level of skill with Microsoft Word and ExcelExperience applying mathematical concepts to practical situationsPreferred QualificationsBachelor's degreeBlue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.