Job Title: UX (User Experience) Researcher
Location: Remote
Duration: 12 Months
Position Summary
We are seeking an experienced UX Researcher to ensure digital experiences across web and mobile platforms are grounded in deep user insights. This role plays a key part in delivering intuitive, engaging, and user-centered solutions by conducting methodologically sound research that informs product and design decisions.
The UX Researcher will collaborate closely with cross-functional partners including product managers, product owners, designers, analysts, and engineers to understand user behavior and translate insights into actionable recommendations.
Core Responsibilities
• Define and execute user research using both qualitative and quantitative methods, including usability testing, diary studies, surveys, interviews, and concept testing
• Synthesize research findings into clear, actionable insights that inform product strategy and design direction
• Ensure user feedback is embedded throughout the product development lifecycle
• Communicate insights through compelling storytelling, journey maps, personas, and stakeholder presentations
• Present research findings in ways that drive clarity, alignment, and informed decision-making
• Independently manage multiple research initiatives while aligning with project timelines and business goals
Additional Responsibilities
• Contribute to research best practices and documentation standards
• Support cross-functional workshops and ideation sessions using research-driven insights
• Maintain and continuously improve research tools and processes
• Partner with design, product management, analytics, and optimization teams throughout research cycles
• Stay current on emerging UX trends, research methodologies, and tools
• Support research initiatives related to personalization, loyalty, and omnichannel experiences
• Provide mentorship or peer support to junior team members, as appropriate
Qualifications
• Bachelor s degree in Human-Computer Interaction, Psychology, Design, Anthropology, or a related field
• 5+ years of UX research experience in digital product environments (e-commerce or mobile app experience preferred)
• Demonstrated ability to independently scope, lead, and deliver end-to-end research initiatives
• Strong expertise in usability testing, qualitative interviewing, survey design, and research synthesis
• Experience with research and design tools such as Figma, UserTesting, Dscout, Dovetail, Marvin, or similar platforms
• Excellent written, verbal, and visual communication skills
• Ability to collaborate effectively in agile, cross-functional product environments
• Strong organizational skills with the ability to manage multiple priorities
• Curiosity about customer behavior and a passion for improving digital user experiences