Chenega Professional Services is a company that values extraordinary people and exceptional performance. They are seeking a Training Specialist to develop and deliver training programs for users of complex software applications, particularly in laboratory and public health settings.
Responsibilities
- Develop and Deliver Training Programs: Design, develop, and deliver comprehensive training experiences for users of complex software applications, particularly in laboratory and public health settings, ensuring users can effectively and routinely use the systems
- Create and Update Training Materials: Develop new training content and maintain existing materials to reflect system enhancements and updates. This includes user manuals, instructional guides, standard operating procedures (SOPs), and other educational resources
- Facilitate Training Sessions: Conduct training sessions with laboratory users, both in-person and via teleconference platforms, to ensure they understand system functionalities and can apply them in their daily activities
- Evaluate and Interpret Training Metrics: Gather, interpret, and analyze training metrics through new and established evaluation methods to measure the effectiveness of training sessions and identify areas for improvement
- Collaborate with Software Development Team: Work closely with the software development team to understand upcoming system changes and use this knowledge to develop content for release notes, system demonstrations, broadcasts, notifications, and training materials
- Conduct System Demonstrations: Master complex software applications to a sufficient level to design and conduct training demonstrations, showing users how to utilize system features effectively
- Support Communication Efforts: Write communications about system functionality and program offerings, supporting the development of the team’s overarching training and communications methodology to improve user awareness and comprehension of the system
- Coordinate Training Aids Development: Coordinate the development of training aids, such as videos, infographics, and other multimedia resources, to enhance the learning experience and increase user proficiency with the system
Skills
- 1+ years of experience producing training content, lab processes, or education materials
- Experience creating instructional guides for IT systems or standard operating procedures (SOPs)
- Experience creating announcements regarding program offerings, system updates, or new functionality
- Experience using Microsoft Office Suite
- Experience hosting and presenting content on teleconference platforms
- Possession of excellent verbal and written communication skills
- Ability to facilitate working groups and training sessions, interpret training evaluation data into meaningful insights, conduct presentations and provide demonstrations, work collaboratively, and adapt to changing priorities
- Ability to deliver work products that are publication-ready, without the need for additional copy-editing
- Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
- Bachelor's degree
- Experience with Laboratory Information Management Systems (LIMS)
- Experience with data visualization tools, including PowerBI
- Experience working with public health agencies, including the Centers for Disease Control and Prevention
- Experience developing training materials for public health emergency response
- Experience with qualitative and quantitative evaluation methods
- Possession of excellent data gathering and analysis skills
Benefits
- Robust employee benefits program
- Management engagement
- Quality leadership
- Atmosphere of teamwork
- Recognition for performance
- Promotion opportunities
Company Overview
The Professional Services Strategic Business Unit (PS SBU) specializes in providing Information Technology, Health and Scientific, Engineering and Technical Support, Professional Management and Administrative Services to Federal Government Civilian Agencies. It was founded in undefined, and is headquartered in Chesapeake, Va, US, with a workforce of 1001-5000 employees. Its website is https://chenegaps.com/.
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