Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. The Technical Solutions Specialist will work directly with customers, answering product and industry questions, providing platform training, and resolving technical challenges to maximize customer value from the platform.
Responsibilities
- Serve as Paperless Parts product expert. Learn our product in great detail, such that you are able to assist customers with all aspects of the system
- Develop in-depth knowledge of Paperless Parts pricing language and third party integrations
- Able to troubleshoot and configure customer requests
- Quickly and thoroughly respond to all customer requests, balancing email and phone communication where appropriate
- Manage a high volume of support cases (often 10+ per day)
- Identify product feedback trends, track enhancement requests for consideration in our product roadmap
- Partner with Customer Success to identify opportunities to drive product adoption or expansion within specific customers
- Go above-and-beyond to help our customers whenever possible
Skills
- US Citizenship or Green Card Holder
- Bachelor's Degree in Computer Science, Engineering, MIS, or related field
- Strong skills in a computational environment or programming language (Python, SQL etc.)
- Relevant work, education, or hands-on development experience
- Strong analytical and critical problem-solving skills
- Ability to translate business requirements to product solutions
- Excellent written and verbal communication skills
- Proven ability to thrive in a fluid, fast-paced and ever changing environment
- GRIT – a scrappy, Can-Do, problem-solving mindset
- Familiarity with 'job shop' manufacturing
Benefits
- 100% coverage of health, dental, and vision for you and your dependent
- Competitive compensation philosophy
- Unlimited PTO
- 13+ paid holidays
- Company-sponsored wellness stipend
- Pre-tax Commuter and FSA/Dependent Care FSA
- 401(k) plan
- Employee recognition program
Company Overview
- Paperless Parts is a manufacturing intelligence company building a new type of marketplace for custom parts. It was founded in 2017, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is http://paperlessparts.com.