Surgery Scheduling Coordinator

At Bethesda North, Surgery Scheduling Coordinators play a critical role behind the scenes, ensuring every procedure is scheduled accurately, efficiently, and with the patient experience front and center. This role is ideal for someone who thrives on organization, collaboration, and knowing their work directly supports life‑changing care. Location: Work from home   Schedule: Full time, day shift   Incentives & Benefits:      We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. *PRN positions not eligible for TriHealth benefits https://careers.trihealth.com/what-we-offer/benefits Minimum Job Requirements:   - High School Diploma or GED (Required) - 1 - 2 years experience medical office scheduling (Required) - Knowledge of Medical and Surgical terminology and familiarity with surgical procedures  - Computer skills Job Overview:   Schedules elective and urgent procedures, private and service cases, and coordinates with surgery and cysto schedule. Schedules pre-admission and pre-procedure testing in accordance with the department and hospital guidelines. Communicates pertinent information to appropriate departments/personnel (Bed Assignment, Specialty Coordinators, Pre-Surgical Services) regarding patient's procedure. Documents physician complaints and information regarding inability to satisfy doctor's preferences for scheduling.   Job Responsibilities:   - Documents surgeon complaints and follow through on problem solving relating to being able to satisfy surgeon preference for scheduling.  - Ensure that accurate information is taken from preference cards and/or Sales Representatives. Coordinate information with the OR and other departments.  - Ensure that accurate information is taken from surgeons and/or surgeons' office. Coordinate information with the OR and other departments  - Good rapport and cooperation when working with surgeon office staff, other departments, and co-workers. Good team player  - Has computer skills, knowledge of surgical procedures and knows medical and surgical terminology  - Schedules elective and urgent case using good organizational skills. Anticipates and handles schedule changes without explicit direction.   Working Conditions:   Climbing - Rarely  Concentrating - Consistently  Continuous Learning - Consistently  Hearing: Conversation - Consistently  Hearing: Other Sounds - Frequently  Interpersonal Communication - Consistently  Kneeling - Occasionally  Lifting <10 Lbs. - Frequently  Lifting 50+ Lbs. - Rarely  Lifting <50 Lbs. - Occasionally  Pulling - Rarely  Pushing - Occasionally  Reaching - Rarely  Reading - Consistently  Sitting - Consistently  Standing - Rarely  Stooping - Occasionally  Talking - Consistently  Thinking/Reasoning - Consistently  Use of Hands - Consistently  Color Vision - Occasionally  Visual Acuity: Far - Frequently  Visual Acuity: Near - Consistently  Walking - Frequently   TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:   Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas   Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service   Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests.   Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.   Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community