JOB SUMMARY:
The Network Account Manager supports regional provider network operations by managing assigned non-key provider accounts. This role focuses on maintaining provider relationships, executing contract updates, and supporting network adequacy. The ideal candidate demonstrates strong organizational skills, analytical thinking, and a commitment to financial stewardship. This position works closely with internal teams to ensure provider satisfaction and operational efficiency.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Contract Strategy & Execution
Contract Administration & Execution
Support contract negotiations and updates for assigned providers.
Coordinate and execute contract amendments to include new provider locations, modalities, and service lines.
Ensure contracts align with pricing benchmarks and business goals.
Provider Relationship Management
Serve as the primary contact for assigned regional provider accounts.
Educate providers on new services and partnership opportunities.
Conduct periodic check-ins and performance reviews with providers.
Cross-Functional Support
Collaborate with internal teams including Sales, Operations, and Credentialing to support provider onboarding and issue resolution.
Support Product and Growth teams with data requests and provider feedback.
Data Analysis & Reporting
Track and report on KPIs related to provider performance and engagement.
Assist in identifying network gaps and opportunities for cost savings.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
Bachelor’s degree preferred (B.A. or B.S.) or equivalent experience.
3+ years of experience in provider relations, contract administration, or account management.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:
Relationship Management: Ability to build and maintain productive relationships with provider contacts.
Analytical & Financial Acumen: Strong analytical skills with a focus on identifying cost-saving opportunities and supporting financial goals.
Communication & Organization: Effective communicator with strong organizational skills and attention to detail.
Technical Proficiency: Proficient in Microsoft Office Suite, especially Excel and Word.
Team Collaboration: Works well independently and in team settings, demonstrating initiative and accountability. Comfortable navigating digital tools and systems to support contract management and reporting.
Independent & Collaborative Work Ethic: Self-motivated and capable of working independently with minimal supervision, while also thriving in cross-functional team settings. Demonstrates initiative, accountability, and a proactive approach to problem-solving.
Cultural Alignment & Core Values: Embodies One Call’s core values—Think Big, Go Fast, Deliver Awe, and Win Together—by consistently contributing to a culture of innovation, urgency, excellence, and collaboration.
PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:
This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office.
This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.
Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.