Job Title: ServiceNow Business Analyst
Location: Remote
Duration: : 6 months
Position Overview:
We are seeking an experienced ServiceNow Business Analyst with strong technical and functional expertise. The ideal candidate will have a solid background in ServiceNow development, combined with exceptional business analysis and stakeholder management skills. This role requires the ability to independently drive end-to-end initiatives from requirement gathering through to production deployment in a fast-paced, collaborative environment.
Key Responsibilities:
Technical Business Analysis:
• Lead stakeholder meetings, demos, and scrum calls with confidence and clarity.
• Gather, analyze, and document business and technical requirements.
• Convert requirements into well-defined user stories and acceptance criteria.
• Perform story point estimation and manage the delivery lifecycle.
• Independently manage epics and projects through to production.
• Partner with cross-functional teams to ensure smooth delivery and alignment with business goals.
• Deliver clear communication and effective collaboration across technical and business stakeholders.
ServiceNow Development Expertise:
• Hands-on experience with ServiceNow platform and integrations.
• Strong understanding of Service Catalog, Custom Application Development, and Automation.
• Proficiency in JavaScript, Business Rules, Client Scripts, UI Policies, and Flow Designer.
• Experience building and deploying custom solutions tailored to business needs.
• Ability to troubleshoot, optimize, and enhance ServiceNow implementations.
Required Skills & Qualifications:
• 7 10 years of total experience in the ServiceNow ecosystem.
• Minimum 5 years of hands-on ServiceNow development experience.
• Proven track record as a Technical Business Analyst or similar hybrid role.
• Excellent communication, stakeholder management, and documentation skills.
• Strong understanding of Agile/Scrum methodologies.
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