Canada Life is a leading insurer in Canada serving the financial security needs of millions. They are seeking a Service Support Associate to provide in-house service and administrative support to the client service team with a focus on customer service and communication.
Responsibilities
- Acting as a liaison between clients and head office departments
- Handle routine client changes, and administrative and claim inquiries
- Process client plan changes
- Ordering employee booklets, contracts, enrollment forms, ID cards, etc
- Assisting service team with the preparation of new group submission materials proposals and presentation materials
- Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments
- Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc
- Responsible for the creation of client and advisor reporting
- Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Workplace Solutions Team
- Provide backup support to other positions on the team as required
Skills
- Highly adaptable, driven to be your best, and proven initiative
- Well-developed customer service skills
- Strong oral and written communication skills
- Strong mathematical skills
- Requires excellent Word, Excel, PowerPoint and Outlook skills
- Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
- Attention to detail key
- Good problem-solving skills
- Ability to work independently as well as in a team environment
- Knowledge of the group insurance industry would be an asset
Company Overview
Canada Life looks after retirement, investments, Estate Planning, Wealth Management, Investing for Children, Flexible Life Plans. It was founded in 1903, and is headquartered in Potters Bar, Hertford, GBR, with a workforce of 10001+ employees. Its website is https://www.canadalife.co.uk/.
Apply Now