A health services network in Tennessee is actively seeking a new Service Desk Support Specialist to provide Tier 1 technical support for critical business services remotely.
About the Opportunity:
• Schedule: Full-time
• Hours: 7am to 11pm (flexible; 8 hours a day)
• Setting: Remote
Responsibilities:
• Serving as the single point of contact for technical support via multiple channels
• Providing Tier 1 support for various IT systems
• Accurately logging and tracking incidents in the ITSM system
• Proactively gathering and validating detailed information for troubleshooting
• Escalating issues with clear documentation to the appropriate teams
• Performing other duties, as needed
Qualifications:
• 2 years of experience in a Technical Support and/or Call Center role/setting
• Associate's Degree or equivalent work experience
• Experience with ITSM environments
• Working knowledge of Windows Operating Systems
• Proficiency in Microsoft Office
• Technical customer support experience in structured environments
• Excellent verbal and written communication skills
• Strong interpersonal and organizational skills
• Ability to work in a fast-paced environment
Desired Skills:
• Bachelor's Degree
• ITIL certification
• Advanced skills in Technical Troubleshooting
Apply Now
Apply Now