Company Description
Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.
Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.
Job Description
The SaaS Systems Engineer will be part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will be familiar with software development and deployment processes, relational databases, Windows/Linux systems, and have scripting or programming experience. Also, they should be comfortable working with and around a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers. In addition, they will be providing day-to-day support for the Company’s internal IT infrastructure, including employee help desk, network connectivity and telecommunications activities. Some of the things you'll be doing include…
Day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met
Identify optimization opportunities and solve problems affecting service delivery across all deployed applications, shared services, middle-ware and databases/data stores
Operate and maintain systems supporting the provisioning of new customers, applications, and features
Provide insight on trends requiring proactive action to stay “one step ahead” of customers and/or upcoming corporate requirements
Participate in the software design and development process to ensure maximum operational efficiency and architecture services
Software deployment and configuration management in both Quality Assurance and Production environments
Develop tools and utilities in support of the Operations organization and SaaS service delivery
Provide level 2/3 support for customer initiated issues
Maintain and improve the IT infrastructure, including servers, laptops/desktops, networks and telecommunications
Deliver outstanding help desk support to employees
Establish, maintain and manage vendors responsible for providing hardware, software and/or services required to provide world-class service
Identify systems deficiencies and recommend solutions
Document forecasts, plans and resolutions for on-going and future reference
Innovate, promote and drive adoption of tools, technologies, policies and procedures in support of continuous improvement
Qualifications
Looking for experience with:
5+ years of corporate infrastructure experience
4+ years of experience in administration of Windows environments,
Hyper-V experience
5+ years of experience evaluating, selecting, implementing, and integrating enterprise technologies
3+ years of experience with relational databases and SQL
3+ years of experience with AWS / Azure
3+ years of experience in scripting and programming
2+ years of experience with help desk, network connectivity and telecommunications activities
Additional technical skills that will help achieve success:
Automation using VB, PowerShell or a similar scripting technology
Deploying and managing virtualized infrastructure
Familiarity with HTML, SCC, Java and ASP. Net
Additional Information
Who you are...
Service Minded. You deliver customer support like you expect to receive it; with excellence. You have a strong background in network troubleshooting, implementation and VPN configuration
Builder. Experience planning, implementing and supporting systems with the desire and ability to learn new applications and tools
Results-oriented. You love the doing and the process but you are all about results. You have excellent analytical and problem solving abilities, including the ability to effectively prioritize and execute activities in a high-pressure just in time environment. You adhere to and analyze standards and procedures for workflow and change management.
Communicator. You have outstanding verbal and written communication skills with domestic and international customers, and employees
Great with Customers. You have an ability to establish great rapport with people, and you have a track record working with customers. You work successfully alongside customers and employees who are technical and non-technical when executing your daily responsibilities and contributing to cross-functional projects of broad scope
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
For this role, the salary range is $100,000-115,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.
At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
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