Join the arenaflex team as a Senior Customer Success Manager (Talent Solutions) and play a pivotal role in helping our customers achieve a significant return on investment and drive business success with their arenaflex Talent Solutions investment. As a seasoned professional in customer success, you will partner closely with our sales partners to ensure that our customers realize value from their investment and drive business growth.
**About arenaflex**
arenaflex is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
**Job Description**
As a Senior Customer Success Manager (Talent Solutions) at arenaflex, you will be responsible for managing key customer moments in a manner that establishes credibility and trust as a business advisor to assigned accounts. You will partner with internal teams (sales, insights, etc.) to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and drive return on investment (ROI).
**Key Responsibilities:**
* Manage key customer moments in a manner that establishes credibility and trust as a business advisor to assigned accounts.
* Partner with internal teams (sales, insights, etc.) to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and drive return on investment (ROI).
* Align on customer's business objectives and goals to build measurable success plan and set a cadence of communication to deliver ROI and operational reviews.
* Develops and helps customer drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to arenaflex products and solutions.
* Provide best practices to help drive user behavior and product adoption, and map solutions to existing customer workflows.
* Manage and execute projects geared to drive adoption of new products and services with customers.
* Share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders as well as Value Reviews.
* Have knowledge of customer's operating model and articulate how arenaflex Products add value to organizational goals.
* Act as a trusted advisor and provide ongoing consultation to your full book of business to drive product adoption and ensure customers leverage the solution to achieve agreed upon operational priorities, leading to full business value and agreed success criteria.
* Lead and maintain deep understanding of arenaflex products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
* Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
* Interpret and analyze customer insights to drive behavior change in product and act as voice of customer to continuously improve our product, systems, and resources.
* Track and document customer activity via system tools, i.e. Salesforce.
**Qualifications:**
* 5+ years of experience in any of the following: Talent Acquisition, Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
* Professional business fluency in verbal and written English communication skills, including expertise in presenting to both small and large audiences in English.
**Preferred Qualifications:**
* Experience in managing full recruitment process and in-depth knowledge of the hiring landscape in China
* Comfortable with business travel (domestically and internationally)
* Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
* Proficient organization, project management, and time management skills
* Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
* Proficient understanding of Sales concepts and Software as a Service
* Experience partnering with Director+ stakeholders
* Experience managing client accounts with high revenue impact
* Bachelor's degree or equivalent practical experience
**Suggested Skills:**
* Understands customer business objectives and industry
* Storytelling with insights – manage to value
* Internal collaboration (global)
**Work Environment and Company Culture:**
At arenaflex, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to an arenaflex office, depending on what's best for you and when it is important for your team to be together. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
**Career Growth Opportunities and Learning Benefits:**
arenaflex is committed to providing transformational opportunities for our own employees by investing in their growth. As a Senior Customer Success Manager (Talent Solutions), you will have the opportunity to develop your skills and expertise in customer success, product knowledge, and industry trends. You will also have access to training and development programs, mentorship, and networking opportunities to help you achieve your career goals.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits package. You will also have access to a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a fun and inclusive work environment.
**How to Apply:**
If you are a motivated and experienced customer success professional looking for a new challenge, please apply to this role by clicking on the link below. We can't wait to hear from you!
**Global Data Privacy Notice for Job Candidates:**
Please follow this link to access the document that provides transparency around the way in which arenaflex handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.