Salesforce Admin / Developer (Production support – CPQ)
Remote (PST preferred)
Job Description:
With strong development and administration skills including Salesforce CPQ. Lead a team supporting Salesforce production systems for optimal performance, troubleshooting issues, and ensuring timely resolutions. Need expertise with production environments, deep debugging skills, and hands-on capability in admin activities. Candidate should be able to communicate with cross-functional teams, communicate effectively with stakeholders, and own incident management and root-cause analysis.
Responsibilities:
• Handson experience with Admin activities on Sales cloud, Service cloud, Salesforce CPQ
• Preferably to have experience working on and supporting managed packages like Distribution Engine, DocuSign, Conga, LSN, ZoomInfo, Qualtrics, Guidecx, 6Sense
• Experience in supporting integrations between Salesforce, other third party applications and home-grown system
• Lead and mentor the production support team for Salesforce, acting as point of contact for major incidents, escalations and CPQ-related production issues.
• Perform root-cause analysis on operational issues; use your development skills to debug and resolve complex problems
• Take ownership of incidents, problem, and change management processes for Salesforce production environments
• Proactively monitor system performance, anticipate and address potential risks, and suggest preventive measures
• Collaborate closely with development, QA, admin, and business teams to ensure seamless delivery and support
• Manage and execute data updates, data loads, and bulk operations in the Salesforce Production Org, ensuring data integrity and compliance
• Drive improvements to operational processes, documentation, and runbooks
• Assertively communicate clearly with technical and non-technical stakeholders at all levels, providing timely updates on issue status and action plans
• Stay up to date with Salesforce releases, features, and best practices, applying relevant updates to production environments
• Ensure compliance with SLAs, security standards, and audit requirements
• Participate in on-call rotations and provide expert guidance during critical incidents
Requirements:
• Proven track record of managing and supporting large, complex Salesforce production environments
• Strong hands-on development skills (Apex, Lightning, Visualforce, SOQL, etc.) with ability to effectively debug code and configurations
• Excellent Salesforce admin experience, including data updates, user management, permission sets, etc.
• In-depth knowledge of Salesforce platform, integrations, and process automation tools
• Experience with root-cause analysis, incident resolution, and post-mortem documentation
• Superior communication skills; able to proactively and assertively engage with teams and leadership
• Experience in leading small to medium support teams and driving process improvement
• Ability to work in fast-paced environments and manage multiple priorities
• Salesforce certifications (Admin, Platform Developer, CPQ) preferred
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