About Us:
Wireless Business Consultants provides mobility solutions for businesses nationwide, offering AT&T, Verizon, and T-Mobile services. We focus on simplifying wireless communications for our customers with accurate billing analysis, order management, and excellent back-office support.
Job Overview:
We are seeking a detail-oriented Sales Support & Order Entry Specialist with experience with wireless carrier’s order processing systems to join our operations team. This role is primarily administrative, with a strong focus on accurate data entry, order tracking, and back-office support for our sales department. You’ll ensure that customer accounts, activations, and service requests are processed quickly, correctly, and efficiently.
Key Responsibilities:
Order Entry & Processing
• Enter new orders, device activations, upgrades, and plan changes into internal systems and carrier portals.
• Verify accuracy of submitted order information before processing.
• Track and monitor order status through completion, updating records as needed.
Administrative & Sales Support
• Maintain accurate CRM records, customer files, and internal reports.
• Assist with preparing billing analysis reports and order summaries for the sales team.
• Support inventory and logistics coordination related to handset or accessory orders, invoicing and other administrative tasks.
Data Accuracy & Reporting
• Review and audit order details to minimize errors and rework.
• Generate order tracking reports and provide regular updates to internal teams.
• Escalate discrepancies or delays to management promptly.
Qualifications:
✔Experience in order entry, data processing, or administrative support (telecom or wireless industry experience is a plus).
✔Strong attention to detail and accuracy in data entry.
✔Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
✔Proficiency with Microsoft Office and CRM/order management systems. To be considered for remote work experience with OPUS, Biz360 or both as well as CRMs like Salesforce, Zoho, HubSpot, etc. is required.
✔ Strong organizational skills and the ability to work independently.
Why Join Us?
Competitive hourly pay or salary + performance incentives
Stable career growth opportunities in a high-demand industry
Training provided on carrier systems and processes
Supportive and collaborative back-office team environment
If you thrive in a detail-driven, administrative support role and enjoy making sure everything runs smoothly behind the scenes, this position is for you. Apply today!
Job Type: Full-time
Pay: $19.50 - $21.00 per hour
Expected hours: 40 per week
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Work Location: Remote
Apply Now
Apply Now