Markel is a global company dedicated to providing confidence and opportunities. As a Sales & Service Rep, you will deliver quality service and insurance recommendations to customers, balancing sales and service responsibilities.
Responsibilities
- Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary
- Convey information efficiently, effectively, and appropriately to meet the needs of the customer
- Strive for first call resolution to provide 'best in class' service
- Sales & Service Representatives are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding
Skills
- Ability to work in a fast-paced team environment
- Dedicated to providing a positive customer experience
- Communicate clearly and professionally over the phone
- Strong technical background/ability to multi-task in several systems at once
- Willingness to learn new material and systems/applications
- Accountable and reliable
- This position requires a Property & Casualty Insurance license
- High school diploma or equivalent; some college is a plus!
- Demonstrated job stability and attendance records
- Solid computer, grammar and multi-tasking skills
- Comfort with a high-volume service center
- Must have Property & Casualty license to work remote outside of Markel office locations
- US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future
- 1 or more years of prior customer service experience preferred
Benefits
- Health, dental and vision insurance plan options
- Optional life, disability, and AD&D insurance
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- PTO
- Corporate holidays
- Floating holidays
- Parental leave
Company Overview
- As the insurance operations within the Markel Group Inc. It was founded in 1930, and is headquartered in Glen Allen, Virginia, US, with a workforce of 1001-5000 employees. Its website is http://www.markel.com.