Risk Operations Specialist

The Risk Operations Specialist provides essential administrative and operational support to Havenpark’s Risk and Compliance department. As Havenpark continues to grow, this role ensures that core risk functions remain timely, accurate, and scalable.

This position is designed for a professional with foundational experience who is looking to grow into a long-term career in Risk and/or Compliance. The Specialist will support a variety of departmental functions, including insurance invoice processing, administration of the Tenant Insurance Program, coordination of hazard-related risk reports, vehicle and equipment tracking, support for safety training logistics, and management of required federal, state, and county workplace postings.

This role will be cross-trained to support risk report intake and coordination as needed, ensuring the department can provide responsive and consistent support across the company. The Risk Operations Specialist will also provide operational support to the Risk team, contributing to the overall resilience and effectiveness of the department. Over time, the individual in this role will have the opportunity to expand their knowledge and grow into a more advanced position within the team.

Responsibilities

Manage the Tenant Insurance Program across participating communities

Administer and oversee all Park-Owned Home (POH) flood insurance policies, including billing and renewal coordination

Develop and manage a centralized fleet tracking program, including a standardized process for adding, transferring, and removing vehicles and equipment, using tools such as Coupa, HubSpot, or other internal platforms.

Assist with processing all insurance-related invoices in coordination with Accounting and the Risk department

Monitor and coordinate all “Hazard Identified” risk reports submitted through the Risk Reporting Pipeline, including triage, communication with community teams, and resolution tracking

Identify and track trends in risk reports and connect findings to recurring safety training or communication needs

Administer camera and gate access through Verkada, including sending footage upon request and supporting access permissions for community and operations personnel

Assist with scheduling and coordinating field safety trainings (e.g., fire prevention, seasonal preparation)

Coordinate the annual distribution of required federal, state, and county workplace postings, including labor law notices, insurance signage, and workers’ compensation information

Serve as a cross-trained team member capable of supporting department functions during absences, surges in workload, or special projects

Qualifications

Education: Associate’s or Bachelor’s degree preferred. Coursework or certifications in business, risk, insurance, or operations are a plus.

Experience: 1–3 years in an administrative, operations support, or coordination role. Experience in risk, insurance, property management, or compliance is preferred but not required.

Skills and Attributes:

Highly organized, reliable, and detail-oriented

Strong written and verbal communication skills

Proficient in Microsoft Office and digital tracking platforms (Excel, Teams, etc.)

Comfortable learning and managing systems like Coupa, HubSpot, or incident tracking platforms

Demonstrates initiative, follow-through, and a growth mindset

Eager to expand professional skills and advance within the Risk or Compliance function

Additional Requirements: Must be able to pass a criminal background check

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