Note: The job is a remote job and is open to candidates in USA. Our client is seeking a Vice President of Technical Operations to scale the company’s technical execution model, improve delivery predictability, and strengthen reliability across engineering, infrastructure, and product operations. This role is ideal for a senior leader who can build scalable operating systems, drive cross-functional technical programs, and ensure teams ship critical initiatives with clarity, speed, and quality.
Responsibilities
• Establish and run the technical operating cadence (OKRs, QBRs, weekly execution reviews, planning cycles, release readiness)
• Drive alignment across Engineering, Product, Security, and Support on priorities, sequencing, resourcing, and dependencies
• Lead cross-functional technical initiatives and remove execution bottlenecks across teams
• Define and operationalize technical KPIs and dashboards (availability/SLOs, incident trends, release frequency, cycle time, defect rates, on-call health)
• Drive data-driven decision-making, accountability, and continuous improvement across delivery and operations
• Build strong incident management and postmortem practices that improve system resilience and team learning
• Standardize and optimize core technical workflows (SDLC, change management, release management, environment management, incident response)
• Implement tooling and automation to improve speed, quality, and observability (CI/CD hygiene, monitoring, alerting, runbooks)
• Improve customer experience through better production stability, faster recovery, and consistent delivery handoffs
• Partner with Engineering leadership on org design, capacity planning, and execution strategy
• Align with Security/Compliance on operational readiness, controls, and audit-friendly practices as needed
• Partner with Customer Success / Support Ops to strengthen escalation paths, SLAs, and incident communications
Skills
• 12–18+ years in technical operations, engineering operations, SRE/infra leadership, technical program leadership, or related roles; 5+ years leading teams
• Proven experience scaling delivery and operational systems in high-growth environments
• Strong program leadership, operating cadences, KPI frameworks, and change management experience
• Familiarity with modern engineering toolchains and operational ecosystems (incident tooling, monitoring/observability, CI/CD, ticketing, CRM/support platforms)
• Experience in SaaS operations, multi-team delivery leadership, global/remote execution, and/or operating in regulated environments
• Background partnering deeply with Engineering/SRE/Platform leaders on reliability and delivery transformation
Company Overview
• Financial Services It was founded in 2016, and is headquartered in US, with a workforce of 10001+ employees. Its website is .
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