Remote Senior Customer Service Representative (Level 2) - South Bend

Join our dynamic team as a Senior Customer Service Representative (Level 2) and take your career to the next level! As a 100% remote role, you'll have the flexibility to work from the comfort of your own space, with a competitive salary and comprehensive benefits package. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we want to hear from you!

We're seeking a highly skilled and motivated individual to join our team as a Senior Customer Service Representative (Level 2). As a key member of our ServicePlus team, you'll be responsible for providing top-notch support to our Indiana Medicaid members, addressing their inquiries, and resolving their concerns in a professional and courteous manner.

About the Role:

The Senior Customer Service Representative (Level 2) will be responsible for:

• Providing excellent customer service and support to Indiana Medicaid members via inbound and outbound calls
• Managing a high volume of calls while maintaining accuracy and attention to detail
• Assisting members with inquiries related to their Medicaid coverage, benefits, and enrollment
• Maintaining accurate and up-to-date member records and documentation
• Transferring calls to the client's call center as appropriate

What We Offer:

• Competitive salary and benefits package
• 100% remote work arrangement
• Opportunities for professional growth and development
• Comprehensive training and support
• Collaborative and dynamic work environment

Requirements:

• High school diploma or GED required
• 1-2 years of experience in customer service, preferably in the insurance industry
• Knowledge of Medicaid and experience with Artiva software (preferred)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities

What's Next?

If you're ready to take your customer service career to the next level and join a dynamic team, apply now! Please submit your application, including your salary requirements, and we'll be in touch to discuss this exciting opportunity further.

Apply Now

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