Note: The job is a remote job and is open to candidates in USA. Mortgage Connect, LP is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services related to loans. They are seeking a Scheduling Coordinator responsible for coordinating the scheduling of closings, managing communications with clients and signing agents, and ensuring timely completion of scheduling requests.
Responsibilities
- Complete all scheduling, re-scheduling, and cancellation requests for all closing orders
- Coordinate scheduling assignments between signing agent, borrower, and clients
- Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
- Follow client-specific scripting call dialogue
- Meet company production, fee, and turn time standards as set forth by department Manager
- Monitor incoming scheduling emails
- Complete requests for reschedules and cancellations
- Establish and maintain relationships with signing vendors and clients
- Address vendor payment questions/issues as necessary
- Communicate openly and respectfully with clients, team members, and leaders
- Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
- Maintain open communication with closing team members and post-closing auditors
- Track and report daily work to team leader
- Answer incoming phone calls that roll to Vendor Hotline queue
- Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
- Cross train in Vendor Management and Signing Only to provide coverage during peak times
- All other duties assigned
Skills
- High school diploma or equivalent
- 1-year customer service experience
- Must possess good organizational skills
- Strong multi-tasking abilities in a fast-paced environment
- Excellent written and verbal communication skills
- Proficient with MS Office and office equipment
- MS Excel skills are a plus
Benefits
- Medical
- Dental
- Vision
- HSA
- Mental health programs
- Employee Assistance Program
- Short term disability
- Voluntary insurance (LTD, auto, home, life, legal, pet, identify theft)
- Employee discounts
- Paid holidays
- Generous PTO based on tenure
- Paid volunteer time
- Paid Maternity and Parental Leave
- 401K plan
- Robust continuous learning opportunities
- Access to discounts that help save money in your daily life
Company Overview
- Mortgage Connect is a real estate company offering property deal closing services. It was founded in 2008, and is headquartered in Moon, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://mortgageconnectlp.com.
Company H1B Sponsorship
- Mortgage Connect, LP has a track record of offering H1B sponsorships, with 5 in 2026, 1 in 2025, 1 in 2024, 6 in 2023, 1 in 2022, 5 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.