Note: The job is a remote job and is open to candidates in USA. Ernesta Inc. is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering. The Inside Sales Design Assistant will educate and advise customers on rug selection and provide exceptional customer service while driving sales and building strong relationships with clients.
Responsibilities
• Set the industry standard for exceptional customer experience and inside sale
• Drive high sales volume through customer followup and outreach
• Deliver exceptional design and product expertise to customers
• Provide customers a high quality and personalized experience through multiple channels - chat, text, email, video, phone
• Advise on floor plan layout, material selection, custom rug measurements
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more
• Surprise and delight customers - exceed their expectations, create memorable experiences
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc
• Represent the voice of the consumer in internal cross functional meetings and providing feedback to the overall company
• Establish feedback loops to improve internal processes
Skills
• BA or experience working in a creative field, interior design, art history, architecture, etc
• 5+ years of experience in a consumer-facing role. 4+ years of direct consumer sales and/or account management experience is required
• Passionate about interior design and home décor. You stay up to date on home décor trends
• Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
• Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc
• Great time management and organizational skills with high level of accountability
• Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units
• Experience with design tools and spatial planning
Company Overview
• Ernesta is on a mission to bring gorgeous, designer quality, custom-sized rugs to homes and places of gathering through a delightful, seamless experience. It was founded in 2022, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.ernestarugs.com.