[Remote] Field Services Representative (Part-Time)

Note: The job is a remote job and is open to candidates in USA. Boldyn Networks is reimagining the future of interconnectivity, and they are seeking a part-time Field Services Representative. The role involves providing exceptional customer service, addressing network escalations, and ensuring the networks managed exceed client expectations. Responsibilities • Providing exceptional service to customers • Working with Boldyn Networks to address end-user and network escalations • Working with Boldyn Networks to coordinate client activities (e.g. move-in) • Responding to emergency outages promptly • Monitoring, investigating and retiring equipment alarms • Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks) • Maintaining own schedule for onsite customer appointments within 24-48 hour SLA • Tracking and updating escalation tickets • Working with Boldyn Networks on customer install activities as needed • Seeing that Boldyn Networks policies and end-user agreement are upheld in your perspective region • Generating reports as required • Attending training events as required • Other documentation and administrative duties as requested Skills • Experience with commercial-grade networking equipment • Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM • Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts • Certifications such as Net+, CCENT, CCNA, CWTS • Experience with Cable TV 'headend' equipment • Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field • 2-3 years of help desk or technical support experience • 2-3 years of customer support experience Benefits • Thousands of LinkedIn Learning courses • Flexible working opportunities • Career development programs Company Overview • At Boldyn Networks we unlock the power of an interconnected future. It was founded in 2005, and is headquartered in Newport Beach, California, USA, with a workforce of 501-1000 employees. Its website is http://www.mobilitie.com. Apply Now Apply Now