Note: The job is a remote job and is open to candidates in USA. Home Health Focus AI is dedicated to helping home healthcare professionals find meaningful opportunities that prioritize patient care. They are seeking a Customer Service Consultant to connect with inbound customers, guide them through the vehicle purchasing process, and ensure a seamless transition from online inquiries to in-store purchases.
Responsibilities
- Connect with inbound customers online and over the phone to identify their vehicle needs
- Utilize knowledge of the employer's inventory to guide customers towards suitable vehicles
- Provide assistance throughout the entire car buying process, from sales to vehicle delivery
- Ensure a seamless transition from online inquiries to in-store purchases for an exceptional customer experience
- Mentor fellow associates as your skillset and experience grow
Skills
- Sales and customer service experience, preferably in a retail setting
- Ability to thrive in a fast-paced sales environment
- Strong listening skills and customer-focused attitude
- High level of self-motivation to achieve performance goals
- Open availability for shifts, including nights, weekends, and holidays
- Experience in the automotive industry or a related field
- Familiarity with new technologies and strong computer skills
- Previous mentoring or leadership experience
- Flexibility to adjust to changing schedules as needed
- Living within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Benefits
- Comprehensive benefits including paid sick leave, vacation time, and holidays
- Supportive work environment with opportunities for career advancement
- Hybrid work model requiring only one day on-site per week
Company Overview
- HomeHealthFocus.ai is an innovative data platform that tracks and analyzes critical information from home care, hospice, and senior living companies across the United States. It was founded in 2024, and is headquartered in Boulder, US, with a workforce of 2-10 employees. Its website is https://homehealthfocus.ai.