Note: The job is a remote job and is open to candidates in USA. Crypto.com is the world's fastest growing global cryptocurrency platform, serving over 150 million customers. They are looking for a commercially minded Business Analyst to partner with their VIP and Strategy & Operations teams to drive revenue growth and client engagement within the VIP segment.
Responsibilities
• Own end-to-end commercial and revenue analytics for the VIP consumer segment, including trading activity, volumes, revenue contribution, engagement trends, and client lifecycle analysis (activation, growth, churn risk, reactivation)
• Identify and quantify revenue expansion opportunities across regions, product lines (Spot, Derivatives, Earn, new launches), and client cohorts (AUM tiers, behavior, tenure, activity patterns)
• Act as a sales enablement partner to the relationship management team, translating data into actionable insights that improve client conversations and commercial outcomes
• Convert analysis into client-level talking points, cross-sell and upsell opportunities, targeted outreach lists, and performance narratives for relationship managers
• Support relationship managers with pre-campaign, in-campaign, and post-campaign analysis to assess impact and optimize execution
• Proactively surface commercial opportunities within the VIP client base, including underserved products, dormant or declining activity, and regional or cohort-specific growth pockets
• Partner with VIP Leadership, Strategy and Product to design and evaluate targeted incentives and cohort-specific campaigns, assessing effectiveness and ROI
• Build and maintain performance analytics covering VIP portfolio health, relationship manager effectiveness and coverage, and client engagement and responsiveness
• Deeply understand team workflows, operating models, and tools to identify data gaps and proactively build reporting that enables better decision-making
• Contribute to strategic initiatives such as VIP segmentation evolution, coverage model optimisation, and go-to-market strategies for VIP clients
Skills
• 5+ years of experience in Business Analytics, Commercial Analytics, Sales Analytics, or Strategy roles
• Proven experience partnering with revenue-driving or sales-adjacent teams
• Strong SQL and data manipulation skills
• Experience working with large transactional datasets (e.g., trading, payments, financial flows)
• Ability to move beyond dashboards to deliver insight-driven, actionable analysis
• Strong commercial acumen, including understanding of client behavior, incentives, revenue levers, and unit economics
• Excellent communication skills with the ability to translate complex analysis into clear, compelling, action-oriented narratives
• Comfortable working with senior stakeholders and client-facing teams in ambiguous, fast-paced environments
• Experience in Crypto, Fintech, Trading, Payments, or high-growth consumer platforms
• Hands-on experience with BI tools (Looker, Tableau, Power BI, or similar), with a focus on decision enablement
• Familiarity with sales or relationship management operating models, particularly within retail high-value or VIP segments
• Experience influencing commercial strategy through targeted insights, incentives, or campaign analysis
Benefits
• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Company Overview
• Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy. It was founded in 2016, and is headquartered in Singapore, SG, with a workforce of 1001-5000 employees. Its website is https://www.crypto.com.
Company H1B Sponsorship
• Crypto.com has a track record of offering H1B sponsorships, with 3 in 2024, 1 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.