Note: The job is a remote job and is open to candidates in USA. Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers and internal IT organizations worldwide. As an Account Manager, you will engage proactively with clients to understand their needs, identify opportunities for cross-selling and upselling, and enhance customer experience through effective communication and collaboration.
Responsibilities
- Be responsible for proactively engaging with clients to understand their evolving needs and business objectives. This includes learning about their business, initiating regular communications to anticipate challenges, and providing preemptive solutions to enhance customer experience
- Partner closely with customers to identify cross-sell and upsell opportunities, leveraging additional features or services to drive revenue growth
- You will also identify expansion opportunities within existing accounts and work with customers to align strategies for mutual success
- Monitor usage metrics and address any potential adoption hurdles proactively, adhering to sales checklists, processes, and timelines to effectively execute cross-sell, upsell, and expansion strategies
- Be driven by communication, relationships and sales. You understand that the quality of your customer relationship has a direct correlation to the achievement of your sales goals
- Develop an understanding of our products and their integrations, allowing you to propose their value to customers effectively
- Proactively educate customers on new features, updates, and best practices, providing personalized sessions to ensure they optimize the full potential of IT Complete
- Collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements
- Participate in proactive meetings to align strategies and enhance customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans
Skills
- 1-4 years' experience in sales
- Fluent in French and English
- Driven, passionate about sales, and eager to earn significant sales commissions
- Exceptional inside sales experience in a metrics driven, fast-paced sales environment
- Has a proven track record of crushing sales goals
- A motivated, coachable and competitive go-getter, a resilient achiever driven to win and excel
- An energetic team player with exceptional organizational, interpersonal, and communication skills
- Create weekly, monthly and rolling 6 weeks' sales forecasts
- Exposure to CRM applications (Salesforce) to successfully manage leads, opportunities and accounts
Benefits
- BONUS and Equity eligible.
- Health, Insurance and more.
Company Overview
Kaseya is an IT and security management platform that offers remote management software for the information technology industry. It was founded in 2000, and is headquartered in Miami, Florida, USA, with a workforce of 5001-10000 employees. Its website is http://www.kaseya.com.
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