About the Role
As a Project Manager on our Delivery Excellence team, you will be the operational backbone of client delivery — the person who keeps commitments, earns trust, and ensures that every engagement reflects the quality our clients expect. You will carry responsibility across a portfolio of small to medium projects simultaneously, navigating shifting priorities, client dynamics, and cross-functional teams with confidence and clarity.
What You'll Do
- Own end-to-end delivery across multiple concurrent client and internal engagements, establishing project structures, driving execution, and holding teams accountable to defined scope, timeline, and quality standards.
- Serve as the primary client interface for day-to-day project matters — building strong relationships, setting clear expectations, surfacing risks proactively, and maintaining the trust that keeps engagements healthy and clients coming back.
- Manage project budgets with rigor, tracking actuals against forecasts, identifying variances early, and making sound decisions to protect margin without compromising delivery quality.
- Develop and maintain project plans, including milestones, resource assignments, and critical path dependencies — keeping all stakeholders aligned and giving leadership clear visibility into portfolio health.
- Lead and coordinate internal teams, often including consultants, analysts, and subject matter experts who may span multiple projects; you'll remove blockers, resolve conflicts, and create the conditions for your teams to do their best work.
- Drive project governance and reporting, including status updates, steering committee materials, and escalation protocols — ensuring nothing falls through the cracks and decision-makers always have what they need.
- Identify and manage risk, maintaining proactive issue logs, facilitating mitigation planning, and escalating appropriately when client or project conditions require it.
- Champion quality assurance across deliverables, reviewing outputs against scope requirements and client expectations before anything goes out the door.
- Contribute to continuous improvement, capturing lessons learned across engagements and helping evolve our internal delivery practices, templates, and standards.
What We're Looking For
- 5+ years of project management experience, ideally in a consulting, professional services, or client-facing environment
- Proven track record managing multiple concurrent projects and client relationships simultaneously
- Excellent communicator and relationship-builder at all levels, from working teams to executive stakeholders
- Highly organized, detail-oriented, and calm under pressure
- Fluent in agile and scrum practices, with the pragmatism to adapt — whether that means running structured sprints, a hybrid approach, or a more traditional framework depending on client context
- Familiarity with project management tools (e.g., Asana, Smartsheet, MS Project, Jira, or similar)