Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. As a People & Places Coordinator, you will support HR operations, recruiting, and workplace initiatives while ensuring a positive experience for employees and candidates.
Responsibilities
- Assist with daily HR tasks, including responding to employee tickets, processing employment verifications, and supporting audits
- Ensure the continuity of our People Ops services by providing coverage for team members when they are out of office, handling tasks like open enrollment follow-up and benefits feed checks
- Support the onboarding process for new hires to ensure they have a welcoming and efficient start
- Partner with the recruiting team with scheduling, posting new roles, and provide coverage to ensure a seamless and positive candidate experience
- Create a welcoming experience for candidates visiting the office
- Collaborate with our Office Manager to create a welcoming and efficient office environment by assisting with daily tasks, event setup, and other in-office needs
- Provide support at the front desk as needed to ensure a great workplace experience for employees and visitors
- Assist with People & Programs initiatives, such as updating our Notion pages, helping configure tools like Donut, and assisting with survey analysis
- Provide administrative support for programs like FMLA by managing paperwork and process steps
- Document and improve our processes, creating resources that help your teammates and empower FullStorians to find answers quickly
Skills
- Experience succeeding in a high-volume, high-stakes environment where priorities change often
- Impeccable organizational skills, a strong attention to detail, and a desire to see things through to completion
- Passionate about advising and supporting employees and have experience in a client-facing or customer service role
- Demonstrate the utmost integrity and discretion when handling highly confidential and sensitive data
- Ability to independently problem-solve, learn new information, and figure things out, even when it's new or murky
- Ability to identify process improvements in daily work and are driven to create scalable, documented solutions
- Eager to build a career in People Operations, Recruiting, or Workplace Management and are motivated to learn and grow
Benefits
- Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.
- Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
- Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.
- Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend.
- Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up.
- Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances.
- Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones.
Company Overview
FullStory develops a digital experience intelligence platform designed to capture customer experience data. It was founded in 2014, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is http://www.fullstory.com.
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