Job Description:
• Own day-to-day administration of benefits programs including medical, dental, vision, life insurance, disability insurance, retirement (401k), and leave programs.
• Manage employee benefit enrolments, eligibility updates, and terminations in the HRIS and with the vendors.
• Ensure accurate payroll deductions, employer contributions and vendor billing reconciliation.
• Partner closely with external benefits brokers, vendors and administrators to ensure smooth plan operations.
• Assist with US open enrolment including employee communications and benefit materials.
• Monitor benefits-related compliance activities by coordinating data and documentation with brokers and external providers (e.g., ACA reporting support, ERISA documentation, Form 5500 inputs).
• Serve as a point of contact for employees regarding benefits questions and issue resolution.
• Support core HR processes for US employees, including onboarding, offboarding, and job changes.
• Maintain accurate and up-to-date employee records, documentation, and data within the HRIS.
• Partner with Payroll and Finance to ensure consistency and accuracy across systems.
• Support HR audits and reporting requests, internal and external.
• Assist with drafting and maintaining HR process documentation, guides, and employee-facing materials.
• Ensure the accuracy, completeness, and integrity of HR and benefit data.
• Use Excel and HR systems confidently to manage data, validate inputs, reconcile discrepancies and prepare routine reports.
• Identify opportunities to improve HR processes, reduce manual work, and increase efficiency through better data practices and system usage.
• Support basic recurring People Operations reporting needs.
• Support employee experience initiatives related to benefits, onboarding, and key employee lifecycle moments.
• Assist with internal communications related to People initiatives and benefits programs.
• Partner with Talent Acquisition and People Operations colleagues to ensure a smooth and positive onboarding experience for employees.
• Help evaluate engagement programs and gather employee feedback to improve participation and impact.
Requirements:
• Experience working in an HR Generalist, HR Operations or Benefits-focused role supporting US employees
• Solid working knowledge of US employee benefits, including healthcare and retirement plans.
• Solid working knowledge of US employment law as it applies to HR operations, benefits administration, and employee lifecycle management.
• Strong proficiency in Excel and comfort working with HR data (e.g. validations, reconciliations, reporting).
• Experience working with HRIS systems and HR data. (BambooHR preferred)
• High attention to detail with a strong sense of ownership and accountability.
• Clear and approachable communication style, with the ability to explain benefits and HR processes.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Bachelor’s degree in Human Resources, Business Administration or related field.
• Typically 2–5 years of experience in HR operations, benefits administration or a generalist role.
• Experience supporting US employee benefits programs preferred.
• HR certification (SHRM, PHR etc.) is a plus.
Benefits:
• Competitive salary
• Industry-leading benefits package
• Remote work flexibility