WHY THIS ROLE?
Become part of a long-term Upwork client known for steady work and a strong track record of hiring. We offer consistent scheduling, paid training, clear opportunities for raises, and a team that encourages ownership, reliability, and growth. Our blue-themed brand identity reflects calm, professional communication and trustworthy customer support.
I. What You’ll Do
✔ Handle inbound phone calls (primary), plus live chat and email
✔ Manage orders, tickets, and tracking using Zendesk, Shopify, and Sticky.io
✔ Resolve delivery issues, replacements, refunds, and escalations with accurate and quality troubleshooting
✔ Communicate clearly while handling busy queues
II. Schedule (Part-Time | EST / New York Time Only)
✔ 4 hours/day, Monday–Friday, plus 1 weekend day (Saturday or Sunday)
✔ Fixed shift: 9:00 AM – 1:00 PM EST, or 1:00 PM – 5:00 PM EST
✔ No overlapping commitments during scheduled shift
III. Compensation & Growth
✔ You receive the full hourly rate for all logged hours.
Training (2 days): $3.00/hour
Week 1 (Probation): $3.00/hour
✔ Details of the rate timeline after the probation period will be provided in the contract once hired.
IV. Must-Haves
✔ 6+ months of customer service experience (voice + chat/email)
✔ Strong spoken and written English with confident phone presence
✔ Quiet workspace, reliable computer, and fast internet
V. Nice-to-Haves
✔ Experience with Zendesk, Shopify, or Sticky.io
✔ eCommerce or dropshipping background
VI. How We Hire
✔ 30–60 second voice note introducing yourself
✔ Short online assessments (customer scenarios and basic skills) administered via Criteria Corp
✔ Final interview
Cover Letter Instructions (IMPORTANT) ➤ Your cover letter should only include:
✔ The answer to 1 + 1 × 0
✔ The color mentioned in this job posting
✔ Your preferred shift
✔ How you discovered the job posting, including whether it was via a social media referral, and who referred you?
Applications that do not follow these instructions will not be reviewed.
Keywords
Customer Support, Ecommerce Support, Shopify, Zendesk, Sticky.io, Dropshipping, Phone Support, Live Chat, Email Support, Order Tracking, Refunds, Chargebacks