Job Description:
• The Operations Manager supports the day-to-day management of our fintech programs, including our digital wallet, deposit account, cash advance, and credit card products.
• Build and maintain a working relationship with our sponsor bank to ensure our programs are compliant with regulations.
• Perform daily/monthly monitoring of all programs.
• Generate and review reports and review them with the sponsor bank on a weekly/monthly basis.
• Oversee the marketing collateral review process with the bank.
• Daily monitoring of money movement to ensure funds are settling properly with the networks.
• Troubleshoot with our internal team and external bank/processor/3rd party vendors when issues arise.
• Build and maintain a working relationship with our processor and 3rd party vendors to ensure our programs are operating as intended.
• Oversee new product feature implementation launches.
• Work closely with our payments, product, operations, customer service, analytics, and engineering teams to manage daily processes that drive operational excellence.
• Work closely with the Compliance Officer and legal team to ensure our policies and procedures are inline with regulatory standards.
• Partner with our fraud team to mitigate risk and losses.
Requirements:
• 3-5 years of program management and/or operations experience in the financial services industry
• Demonstrated ability to exercise sound judgment under pressure
• Ability to assess problems and action on timely solutions
• Demonstrated ability to communicate with all levels of company management and 3rd party vendors
Benefits:
• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
• Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things.
• Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
• Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
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