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Posted Apr 27, 2026

Operations Cost Analyst

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About the position About the Team Zoom is an award-winning workplace. We have been recognized by Comparably and Glassdoor as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers. Responsibilities • Being responsible for managing the entire lifecycle of hardware assets within Zoom’s data centers. • Coordinates with data center operations and engineering teams for hardware moves, adds, and changes. • Maintaining an accurate and up-to-date inventory of all data center hardware assets, including servers, networking equipment, storage devices, and related components • Refining asset tracking processes and procedures to ensure compliance with up to date company policies and industry best practices. • Conducting regular audits of hardware assets to verify inventory accuracy and identify discrepancies. • Overseeing the decommissioning and disposal of end-of-life hardware, ensuring data sanitization and adherence to applicable rules and regulations. • Developing and maintaining documentation related to hardware asset management processes and procedures. • Performs data analysis to support strategic business decisions. • Generating reports on asset utilization, lifecycle status, and cost analysis. • Performs monthly carrier and data center expense analysis to support cost reduction initiatives. • Reviews capital and operational expenses for abnormal usages, rate accuracy and determine course of action to remediate. • Manages telecom and data center expenses. • Evaluates and track global carrier rate plans (inbound/outbound rate, TF, local#, etc.) • Supporting the monthly close and forecasting process, working closely with accounting in reconciling month-end close numbers with forecast, and continuously refining forecast variables. • Collaborates with the Zoom Accounts payable and Finance teams to manage Purchase Orders and track the receipt of products and services. • Ensure timely and accurate delivery to facilitate on-time vendor payments. Requirements • BS/BA in Finance, Economics, Accounting, Engineering, or a highly analytical field. • 5+ years related experience in Finance and Business analysis. • Demonstrate an understanding of data center hardware components and infrastructure. • Prioritize asset management software and tools. • Build business cases, financial forecasts, pricing analysis, and cost improvement initiatives.
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