Job Description:
• Develop and maintain operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CMS-internal documents to support program operations
• Proactively identify gaps that operational and tactical plans and/or technology can resolve
• Communicate with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.)
• Solve complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality
• Analyze healthcare and application data as well as technical documents using spreadsheets or other analytical tools to track applications, identify trends, and/or identify areas for improvement
• Research, learn, and apply relevant policy, guidance, and regulations to respond to inquiries
• Utilize various information systems to perform validation and verification of data by comparing and analyzing from multiple sources and reporting findings in a meaningful way
• Communicate with systems development experts to maintain tools and applications used to fulfill project requirements; conduct testing of system requirements
• Document decisions and approved language in a knowledge repository
• Respond to internal and external questions and inquiries on assigned tasks and projects
• Contribute to, and participate in, group meetings with clients and stakeholders
• Apply project management rigor/processes to address issues as and when they arise
Requirements:
• Master's degree in business management, public policy, health policy, health systems management, public health, public administration, or related discipline
• Minimum of two years experience in federal consulting or other consulting performing in a client-facing role
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook), particularly Excel
• Solid analytical skills and experience with data analysis
• Superior communication, interpersonal and writing skills
• Ability to work collaboratively in a team environment
• Ability to multi-task between complex projects during seasonal peak periods
• Ability to effectively manage multiple deadlines and prioritize assignments in a fast-paced environment
• Ability to absorb large amounts of new technical and policy knowledge with minimal guidance
• Detail-oriented with strong organizational skills.
Benefits:
• Health insurance
• 401(k) matching
• Paid time off
• Flexible work hours
• Professional development opportunities