About the position
As Director, Engineering, SAP S/4HANA Platform & Operations , you'll be leading the stability, scalability, and operational excellence of our SAP S/4HANA enterprise platform . The work you do will impact beauty, as you ensure our ERP systems reliably support stores, distribution centers, e-commerce, finance, and supply chain operations that deliver beauty to millions . You'll manage a team of engineers and technical leaders that's united in beauty, supported by those who are equally passionate about building resilient, high-performing technology infrastructure that powers Sephora's operations .
Responsibilities
• Own the end-to-end SAP S/4HANA platform architecture, including HANA database, SAP Basis, operating systems, and cloud/on-prem infrastructure across production, QA, sandbox, and disaster recovery landscapes
• Ensure ERP uptime, SLAs, and system performance during critical business periods including month-end, quarter-end, and peak retail operations through proactive monitoring, capacity planning, and performance tuning
• Lead infrastructure and operations readiness for SAP cutover, go-live, and hypercare, including mock cutovers, dress rehearsals, final go-live execution, and war room leadership during critical events
• Provide leadership oversight for L2/L3 application support for SAP S/4HANA modules (MM, FI, CO) and establish end-to-end incident, problem, and change management processes
• Drive infrastructure and platform decisions aligned with SAP best practices, defining standards for high availability, scalability, resiliency, and fault tolerance
• Ensure reliable infrastructure and connectivity for ERP integrations across POS, WMS, TMS, e-commerce, and third-party systems in partnership with network and security teams
• Lead the transition from system integrator-led support to steady-state operations, including knowledge transfer and team readiness for ongoing platform management
Requirements
• 12+ years of experience in ERP infrastructure or SAP S/4HANA platform operations with deep hands-on experience in SAP S/4HANA infrastructure and SAP Basis
• Proven track record leading ERP cutovers, enterprise go-lives, and hypercare in large, mission-critical environments
• 7+ years of people leadership experience at Director level or above, managing managers, full-time employees, contractors, vendors, and system integrators
• Strong background in incident, problem, and change management with focus on root-cause elimination and continuous improvement
• Experience operating ERP platforms in 24×7 business environments, including retail, supply chain, or finance-critical operations
• Demonstrated ability to influence cross-functional teams and communicate clearly with executive leadership during high-pressure situations
• Bachelor of Science in Software Engineering or related field required
Nice-to-haves
• Experience leading SAP S/4HANA migrations strongly preferred
Benefits
• Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.