Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and they are seeking a Marketing Trainer for the Northern California region. The role involves delivering marketing training programs, supporting new hires, and ensuring performance standards are met through hands-on training and collaboration with marketing leadership teams.
Responsibilities
- Conducts New Employee Marketing training through the first 90 days of production and initiative driven programs. Focus is on product knowledge, effective marketing strategies, customer service, quality, compliance, and productivity. Utilizes company training program called Passport Blueprint as the main source to conduct training courses. Work side-by-side with new hires at their marketing locations after graduating from the training class. Travel is a requirement
- Partner with site marketing leadership and recruiting to assess new hire onboarding and performance of new hires, ensuring that new hires are achieving expected performance levels at or above the budgeted threshold within 90 days. Also assess broader opportunities relating to current marketing associate performance, marketing processes and a desired follow through to affect and implement positive change. Supports the performance management process by providing weekly trainings to any underperforming marketer. Tracks marketer performance and run reports to be utilized for performance management purposes
- Serves as an active marketing partner working shifts at each location to support operations (if not in training class). Inspects processes and presentation quality at marketing locations. Help ensure QA audit standards are maintained and required courses are consistently maintained. Provide coverage, if needed, at Tour Reception to greet guests and inspect quality of tour flow
- Partner with the site sales trainer(s), marketing and sales leaders to create consistent presentation, tools, rollouts and processes. Ensure a consistent experience from marketing to the sales floor
- Assist with recruiting talent and building a strong pipeline for future needs
Skills
- High School diploma or equivalent, college preferred
- Training requirements - licenses, programs or certificates required in the state where you will be working
- Strong working knowledge of all Wyndham Vacation Clubs, CW, WbW, Shell marketing programs, processes, and procedures
- Ability to deliver training to diverse groups of staff
- Knowledge of adult learning principles, and ability to instruct classroom modules
- Ability to communicate clearly, and professionally, both one on one, and in group presentations
- Must possess effective writing and listening skills
- Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure
- Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands, or transitions into new assignments
- Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes
- Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it while holding self and others accountable
- Skill in working as part of a team, collaborating with colleagues, establishing rapport, and gaining the trust of others
- Able to drive results, mentoring, motivating and guiding others toward both individual and organization goals and to fulfill the shared vision
- Proficient in Microsoft Office
- Knowledgeable with Apple technology (iPads)
- Experience operating audio/visual equipment
- Minimum of one year of successful marketing experience for Non-Owner and Owner marketing channels
- Proven track record with the ability to T.O. tours
- Both CMP and In-House marketing experience preferred
- Marketing management experience desired
- Journey
- Driving for Results
- Innovation
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Company Overview
Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year. It was founded in 2006, and is headquartered in Orlando, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.travelandleisureco.com.
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