About arenaflex
arenaflex is a globally recognized leader in the beverage industry, delivering refreshing experiences to millions of consumers every day. With a heritage that spans more than a century, arenaflex has built an iconic portfolio of over 250 products that delight a diverse range of markets—from bustling urban retail corridors to world‑class entertainment venues. Our purpose is simple yet powerful: to refresh the world and make a difference. This purpose fuels a culture built on curiosity, empowerment, inclusivity, and agility, enabling every employee to grow personally and professionally while contributing to a brand that consumers trust and love.
Why This Role Matters
The National Customer Operations Manager (NCOM) sits at the heart of arenaflex’s Inspire Account Team, acting as the critical bridge between our customers, sales organization, and internal service functions. In this strategic position, you will own the design, execution, and continuous improvement of equipment, service, and supply‑chain solutions that add tangible value to our customers’ businesses. Your work will directly influence beverage quality, cost efficiency, and revenue growth, positioning arenaflex as the most valued supplier in every partnership.
Key Responsibilities
- Customer‑Centric Sales Leadership: Drive the selling of operational products and services, ensuring each customer receives a tailored solution that aligns with their business objectives.
- Subject‑Matter Expertise: Serve as the operational SME for a portfolio of national accounts, advising sales, finance, and marketing teams on best‑in‑class practices.
- Strategic Planning: Lead short‑ and long‑term operational planning, identifying opportunities to improve beverage quality, reduce costs, and accelerate category growth.
- Project Management: Craft detailed project plans—including timelines, forecasts, resource allocations, and financial impact assessments—for key initiatives; orchestrate internal and external project teams to ensure seamless execution.
- Annual Business Planning: Develop and manage Net Service Expense and Capital budgets for assigned accounts, collaborating closely with finance to align spend with strategic outcomes.
- Cost‑Optimization Solutions: Diagnose drivers of service expense, then design and implement solutions that lower costs, boost equipment reliability, and increase profitability for both the customer and arenaflex.
- Stakeholder Communication: Prepare and deliver compelling presentations using arenaflex’s C4V methodology, translating complex data into clear, actionable insights for senior decision‑makers.
- Influence & Alignment: Build consensus across cross‑functional teams and external partners, ensuring all parties are motivated to achieve shared objectives.
- Continuous Improvement: Monitor performance metrics, solicit feedback, and iterate on processes to sustain high levels of service excellence.
Essential Qualifications
- Bachelor’s degree (BS/BA) in Business, Engineering, Supply Chain, or a related field – required.
- Master’s degree (MS/MA/MBA) – preferred for enhanced strategic perspective.
- Minimum 3 years of direct customer management or operational stewardship experience, preferably in a face‑to‑face sales environment dealing with senior‑level buyers.
- 2‑4 years of broad‑based Operations experience, demonstrating ability to manage complex service ecosystems.
- 2‑4 years of proven Project Management experience, with a track record of delivering on‑time, on‑budget initiatives.
- Strong analytical capability, including data manipulation, statistical analysis, and insight generation.
Preferred Skills & Competencies
- Technical Acumen: Ability to design operational solutions leveraging beverage equipment, IoT platforms, and arenaflex’s proprietary online tools.
- Financial Literacy: Expertise in constructing and managing service and equipment expense budgets through the Annual Business Planning (ABP) and RE processes.
- Presentation Excellence: Skilled in developing and delivering persuasive narratives that showcase arenaflex’s value proposition both in written decks and verbal briefings.
- Influencing & Negotiation: Proven talent for aligning diverse stakeholder groups around a common vision, driving consensus and commitment.
- Strategic Thinking: Capacity to translate customer needs into actionable, profit‑driving strategies that support arenaflex’s long‑term growth.
- Agile Mindset: Comfortable operating in fast‑changing environments, adapting plans quickly while maintaining focus on outcomes.
What You’ll Gain at arenaflex
Career Growth: You will be positioned within a high‑visibility role that interacts directly with senior executives, providing a platform for rapid professional advancement. Opportunities to lead cross‑functional initiatives, mentor junior teammates, and shape the future of arenaflex’s customer operations are built into the role.
Learning & Development: arenaflex invests heavily in continuous learning. You’ll have access to industry‑leading training programs, certifications in project management (PMP, Agile), data analytics, and leadership development curricula tailored to high‑performing operations professionals.
Compensation & Benefits: We offer a competitive salary range, performance‑based bonuses, comprehensive health, dental, and vision plans, retirement savings matching, generous paid time off, and flexible remote work arrangements. Additional perks include wellness stipends, employee assistance programs, and tuition reimbursement for further education.
Work Environment & Culture
At arenaflex, we champion an inclusive, purpose‑driven culture where every voice matters. Our four core behaviors—curious, empowered, inclusive, and agile—guide our daily interactions and strategic decisions. Remote work is fully supported, with collaborative technology platforms that keep teams connected across time zones. We celebrate diversity, encourage innovative thinking, and recognize achievements through regular awards and recognition programs.
How to Apply
If you are ready to partner with a world‑renowned beverage leader, drive operational excellence, and shape the future of customer success, we want to hear from you. Submit your application today and take the next step toward a rewarding career with arenaflex.