Publicis Groupe ANZ is a division of Publicis Groupe focused on enhancing digital experiences for clients. The Marketing Services Representative will provide excellent customer service to automotive dealer clients, ensuring customer retention and satisfaction while selling the Epsilon product line.
Responsibilities
- Consistently meet or exceed sales goals by selling Epsilon products to clients in an assigned market
- Maintain and grow relationships with local OEM field representatives within the given territory
- Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients
- Solve existing issues and determine solutions to prevent further concerns
- Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive Director
- Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement
- Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions
- Responds to regional and corporate requests for information and follow up to support communication
Skills
- 1 – 2 Years of Customer Service experience
- Salesforce expertise
- Manage territory activity to optimize support of assigned key customers
- Exemplary phone etiquette
- Relationship building, problem-solving and communication skills
- Experience with selling and servicing automotive marketing platforms and/or CRM
- Good knowledge of marketing technologies
- Good organizational skills and time management
- Able to adapt to rapidly changing expectations
Benefits
- Paid Family Care for parents and caregivers for 12 weeks or more
- Monetary assistance and support for Adoption, Surrogacy and Fertility
- Monetary assistance and support for pet adoption
- Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
- Tuition Assistance
- Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
- Matching Gifts programs
- Flexible working arrangements
- 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
- Business Resource Groups that support multiple affinities and alliances
- Medical and voluntary benefits to our freelancers and temporary employees
- Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance
- Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period
Company Overview
- Australian Business Awards - Employer of Choice 2024, 2023, 2022 & 2021 HR Awards Excellence Awardee - Employer of Choice 2022 AFR BOSS Best Places to Work 2023, 2022 HRD Employer of Choice 2021 Welcome to Publicis Groupe ANZ. It was founded in undefined, and is headquartered in Sydney, NSW, AU, with a workforce of 501-1000 employees. Its website is http://www.publicisgroupeanz.com.